Customer Support Engineer

Are you an experienced Customer Support Engineer who likes to improve product solutions with great software professionals? If you get excited about troubleshooting and finding solutions, is passionate to work with customers, and are eager to learn new technologies and methods — welcome to MaxBill!

• Interact with customers on correction, maintenance, and support tasks;
• Testing and troubleshooting for software products;
• Implementation, deployment, and support activities for Billing and Customer Care software: CRM, Billing, and Rating.

Required skills
• At least 3 years’ experience in computer/software problem or bug fixing;
• Linux knowledge on a strong user level;
• Experience in software deployment and troubleshooting of software problems;
• Experience in SQL’s creating;
• Ability to learn about the entire system, server, client side in a short time frame in order to troubleshoot issues;
• Strong problem solving/investigation skills;
• Good communication skills;
• Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
• Fast learner, responsible personality;
• Upper-Intermediate English;
• Willingness to travel abroad.

Background and experience
• Bachelor's degree (or higher) in computer science or a similar field;
• Strong technical background.

Will give you an additional benefit
• Experience with Oracle;
• QA or Developer position in the past.

About MaxBill

MaxBill is a software company specializing in development and delivery of CRM, Billing and Charging solutions for telecoms, energy, water, transportation and gaming industries. MaxBill was established in 1996 and has its offices in the UK, IL, CZ and UA.
Our Product is a full featured customer management and billing solution which supports multiple service environments and features advanced rating options, CRM, order management and billing, strong partner management and reconciliation capabilities.

The MaxBill solution for Modern Billing enables service providers to strategically implement their innovative business models with a holistic approach to implementing business processes and revenue generation.
Our technologies: Java EE, Microprofile, Spring, DBMS (Oracle, PostgreSQL, Cassandra, Mongo), С++, JavaScript, CSS.

Welcome to MaxBill and be part of a cohesive, diverse and talented team of professionals.
Many things and stories unite us: new technologies, fascinating work, our unique MaxBill Product, interesting international projects, professional self-realization and traveling.
We always support the initiatives & ideas of each other, as the creation of extraordinary, unparalleled solutions is our favorite task.

Working with MaxBill you will get:
· Collaborative, friendly working environment and fun company culture
· Professional growth and personal development opportunities
· Exciting projects with new technologies in a team of outstanding people
· Paid trainings, workshops & certifications, Workplace Mentoring program
· Sport and meal vouchers compensation, refreshments in the workplace
· Possibility of remote work and flexible schedule
· Interesting corporate events and regular team outings

Company website:

DOU company page:

Job posted on 20 January 2023
116 views    12 applications

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  • Category: Support
  • Shell, Oracle, SQL
  • English: Upper-Intermediate
  • 3 years of experience
  • Domain: SaaS
  • Office/Remote of your choice
  • Product
  • Ukraine
  • Only candidates from Europe and Ukraine