Customer support specialist (German + English) (offline)
3shape - MedTech product company is looking for a Customer success manager (German market). If you are looking for stability and confidence in your future, we are the right place for you.
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .
3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
About the team and role
Would you like to ensure the best customer experience for a brand new 3Shape Lab product in the SaaS space? We are looking for a Customer Success Manager, who will play a crucial role in delivering the best sales and after-sales experience to our customers . Come join us and be a part of a world-leading, high-growth MedTech company that works towards improving and changing the dental industry with innovative technologies and solutions.
As a Customer Success Manager, you will be working cross-functionally supporting the full customer journey including sales, onboarding, continuous engagement, and support.
You will have the opportunity to join a newly established team of Customer Success Managers. The team will be working as an internal start-up while scaling according to the business needs. You will have the opportunity to develop and impact the future of the team within a completely new business area for 3Shape. We are looking for an ambitious, self-driven and structured candidate to join our team.
The job is located in Ukraine.
As a Customer Success Manager, you will be responsible for the sales funnel, ensuring we nurture and close potential sales opportunities. Once the customer is acquired, you will ensure that our customers adopt and continue to engage with their 3Shape SaaS product. Further, you will be responsible for providing excellent and efficient omnichannel support and attending occasional on-site events.
To succeed in this role, you need to have a desire to ensure that our customers have an exceptional experience with their 3Shape product, by assessing and understanding how our customers use our solutions. You have great project management skills and enjoy working in a fast-paced international environment.
Your competencies:
- B2+ level verbal and writing skills in German and English and fluent Ukrainian
- Understanding of sales processes, incl. the buying process, the various steps of decision making and after-sales services of a B2B or B2C environment
- Working on defined sales/onboarding/customer support targets and specific KPIs
- Customer relationship management experience for subscriptions preferred
- Good understanding of dental clinic and dental labs operations and the dental industry preferred, but not required
- Solid technological understanding and interest in software and SaaS solutions preferred
- Ability to work in a matrix organization and interact with various internal functions
- Strong capability with PowerPoint, Excel and CRM (preferably Microsoft Dynamic)
- Excellent written and verbal communication skills
- Problem solving skills
- Customer-centric and service-minded
- Good communicator, both written and orally, with ability to ask and listen
- Strong analytical, strategic, and problem-solving capabilities
- International mind-set
- Flexible and comfortable within a dynamic environment where things move fast, and at times you may not know what tomorrow brings
Your education and experience:
- Relevant bachelor’s degree in Business / Marketing or similar and/or relevant work experience can also qualify for this role
- Min. 3-5 years of similar/relevant work experience
- Knowledge of the dental industry preferred
- Project management skills
- Knowledge of SaaS space preferred
Being the part of us means:
- Meaningful work that helps to change the future of audiology and dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Possibility of flexible remote work
- Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become a part of the success that 3Shape has created over the past 22 years.
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .
3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
About the team and role
Would you like to ensure the best customer experience for a brand new 3Shape Lab product in the SaaS space? We are looking for a Customer Success Manager, who will play a crucial role in delivering the best sales and after-sales experience to our customers . Come join us and be a part of a world-leading, high-growth MedTech company that works towards improving and changing the dental industry with innovative technologies and solutions.
As a Customer Success Manager, you will be working cross-functionally supporting the full customer journey including sales, onboarding, continuous engagement, and support.
You will have the opportunity to join a newly established team of Customer Success Managers. The team will be working as an internal start-up while scaling according to the business needs. You will have the opportunity to develop and impact the future of the team within a completely new business area for 3Shape. We are looking for an ambitious, self-driven and structured candidate to join our team.
The job is located in Ukraine.
As a Customer Success Manager, you will be responsible for the sales funnel, ensuring we nurture and close potential sales opportunities. Once the customer is acquired, you will ensure that our customers adopt and continue to engage with their 3Shape SaaS product. Further, you will be responsible for providing excellent and efficient omnichannel support and attending occasional on-site events.
To succeed in this role, you need to have a desire to ensure that our customers have an exceptional experience with their 3Shape product, by assessing and understanding how our customers use our solutions. You have great project management skills and enjoy working in a fast-paced international environment.
Your competencies:
- B2+ level verbal and writing skills in German and English and fluent Ukrainian
- Understanding of sales processes, incl. the buying process, the various steps of decision making and after-sales services of a B2B or B2C environment
- Working on defined sales/onboarding/customer support targets and specific KPIs
- Customer relationship management experience for subscriptions preferred
- Good understanding of dental clinic and dental labs operations and the dental industry preferred, but not required
- Solid technological understanding and interest in software and SaaS solutions preferred
- Ability to work in a matrix organization and interact with various internal functions
- Strong capability with PowerPoint, Excel and CRM (preferably Microsoft Dynamic)
- Excellent written and verbal communication skills
- Problem solving skills
- Customer-centric and service-minded
- Good communicator, both written and orally, with ability to ask and listen
- Strong analytical, strategic, and problem-solving capabilities
- International mind-set
- Flexible and comfortable within a dynamic environment where things move fast, and at times you may not know what tomorrow brings
Your education and experience:
- Relevant bachelor’s degree in Business / Marketing or similar and/or relevant work experience can also qualify for this role
- Min. 3-5 years of similar/relevant work experience
- Knowledge of the dental industry preferred
- Project management skills
- Knowledge of SaaS space preferred
Being the part of us means:
- Meaningful work that helps to change the future of audiology and dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Possibility of flexible remote work
- Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become a part of the success that 3Shape has created over the past 22 years.
About 3Shape
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .
3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.
Company website:
http://www.3shape.com/
DOU company page:
https://jobs.dou.ua/companies/3shape-ukraine/
The job ad is no longer active
Job unpublished on
16 February 2023
Look at the current jobs Customer/Technical Support Kyiv→
$500-700
Average salary range of similar jobs in
analytics →
Similar jobs
Support Engineer (junior) at Staff Ukraine
Relocate, Ukraine $500-1300
Junior Technical Analyst at Solid Gate
Ukraine
Junior Brand/Reputation Manager at SKELAR
Relocate, Ukraine
All jobs Support Kyiv All jobs 3Shape