Account Manager

Eleken is a pragmatic UI.UX design agency for SaaS, we create UI.UX products for US & European markets. Despite the pandemic and war, we continue to grow x2 annually both in employees & sales.

Hi there & let’s get acquainted 😉

Meet Mari Churkina — Head of Sales at Eleken. As a specialist with 7 years of experience in sales, she knows a lot about the full cycle of sales, team building, and functions in large companies. At some point, Mari was a steel trader in one of the top 10 world steel standing companies, and then moved to IT and was the Sales Team Lead & Head of Partnership. Therefore, our team was very lucky when she joined us and took on the construction of the sales department.

Eleken is a pragmatic UI.UX design agency for SaaS, we create UI.UX products for US & European markets. Despite the pandemic and war, we continue to grow x2 annually both in employees & sales.

We are a retainer agency, which means that clients pay a fixed amount every month, and you don’t have to estimate every project. So basically, it is a subscription-based product designer.

What is crucial for us:

- 2 years experience as an Account Manager in Digital/IT;
- an experience of working in a design agency will be a plus;
- a good understanding of product design/SaaS market will be a huuuuuuge plus;
- experience with CRM systems (PipeDrive/Hubspot CRM will be a plus
- open-minded, proactive and energetic person;
- English proficiency (C1);

Tasks:

- manage existing customer relationships and play an active role in developing and building advocacy;
- resolve matters such as payments, account questions,
- troubleshooting with extraordinary customer care;
- get feedback, reviews and service satisfaction;
- upsale + ask for referral;
- work in a CRM system: update the information about existing customers, - track and manage communication with them, etc.

For you:

- salary: discussed individually & depends on your experience and skills;
- sincere & reliable & skilled team;
- work from anywhere + flexible working hours;
- paid vacation & sick leave;
- birthday and anniversary gifts (for the duration of the war in monetary equivalent);
- opportunity for professional and career growth;
- opportunity to influence the internal processes of the company.

About Eleken

We are a UI/UX design agency for SaaS
and we don’t “make things pop,” but we make them work.

Looking for the best place to work?
You’ve probably just found it, we are looking for talented folks like you🙂
— If you are excited about the potential for creativity and innovation;
— If you want freedom and flexibility to work from anywhere, whether that’s a home office or the local coffee shop;
— If you want to join an eclectic team of designers, writers, and operations people, then you could be our next hire.

Feel free to say hello 👋

Company website:
https://www.eleken.co

Job posted on 23 January 2023
29 views    7 applications


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  • Category: Sales
  • English: Advanced/Fluent
  • 2 years of experience
  • Domain: SaaS
  • Full Remote
  • Outsource
  • Ukraine
  • Only candidates from Europe and Ukraine