Trust and Safety Manager

We are looking for a talented Trust and Safety Manager to be responsible for identifying and handling suspicious or problematic claims and has significant experience with anti-fraud and compliance solutions.

As a Trust and Safety Manager, you will support the team in its objective of preventing and detecting threats related to fraud. This relates to our payment systems and product economy exploitation, and personal information infringements.

The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis.

You have:
— 2+ year’s experience in risk evaluation and fraud detection;
— Knowledge of card scheme rules and financial transaction lifecycles from authorization to chargeback and more;
— You also know how to use SQL, Excel and reporting tools, and have strong analytical and problem-solving skills;
— Your experience extends to hands-on use of any anti-fraud tools.

— At least 1 year hands on experience with chargeback, fraud and dispute resolution handling;
— At least 1 year experience in consumer focused Support / Risk Department / Finance;
— Understanding of fraud-monitoring systems and principles of their work;
— Understanding of bots and emulators concepts;
— Advanced knowledge of SQL and Excel, API protocols principles.

Would be a plus:
— Practical experience with one of the following software: Internal Tools, Sift, SecuredTouch, Payment provider consoles, Looker and BigQuery.

— Review suspicious, refunded, and disputed transactions and take appropriate actions based on classification, to ensure potential financial risk is mitigated while minimizing any negative customer experiences;
— Evaluate fraud and AML risks associated with new product launches, new territory launches and changes to existing products or funding methods;
— Investigate/review suspicious transactions/circumstances, specifically related to online and payments fraud;
— Keep detailed records of suspicious activity, analyze trends, industry security threats and provide recommendations to mitigate losses;
— Create and maintain effective fraud rules in payments engine;
— Perform risk evaluation of customers payments by reviewing documentation, using 3rd party tools and creative search on the web;
— Ensure that high-risk accounts are stopped in time before company will have to face financial losses;
— Cooperate with payments partners, financial, and operational departments for financial claims and chargebacks and other partners requests;
— Flagging high-risk accounts;
— Assisting in the daily processing of payments for flagged customers.

We offer:
- Team of like-minded professionals;
- Insurance;
- A unique project with modern technologies;
- The perspective of career and financial growth;
- Budget for professional development;
- Flexible timetable.

Ukraine; Remote Work.

About project: DMarket is a new ecosystem where gamers, developers, and entrepreneurs can efficiently and securely evaluate and trade virtual items. We combine blockchain technologies and seven years of industry experience to open this multi-billion dollar market to the existing world economy.

Join DMarket team today!

About DMarket

Welcome to DMarket team!

Ukrainian-born startup DMarket has evolved into a wide-scale global company. Our fantastic team might be divided by borders but not by spirit. Our offices in Europe and USA are safe and strive to deliver new user technologies.

Being proactive supporters of Ukraine, we cut off all relationships with partners and users from the Russian Federation and Belarus, making our statement to the world without war and violence. One of our new developments, Guardians of Ukraine, has a simple trade and support feature which allows users to acquire virtual military assets. Each piece of virtual inventory is matched with real-world military equipment to support the Ukrainian army.

If you are passionate about blockchain and Web 3.0, and are ready to dive into modern technology and Metaverse realms, our portal is open for you.

We are looking for new heroes!!!

About us: DMarket is an in-game item and NFTs trading platform, and technology for building metaverses.

The first DMarket platform launched in 2018 to give game developers and players easy access to the multi-billion-dollar economy. Built on distributed ledger technology for transparent, secure transactions, the platform processes every operation in real-time using machine learning algorithms and AI-based predictions for pricing, demand, and availability.

In August 2019 DMarket launched the full set of trading features, including per-item SEO, item store, pre-orders, challenges, and cross-game promotion.

DMarket’s partners include Xsolla, Unity, 4A Games, GSC Game World, Playkey, Kiss Ltd., Tatem Games, Pantera Capital, and Latham & Watkins.


CNN interview:

About Gaming and the Industry’s Biggest Missed Opportunity:

The Future of Gaming:

Join DMarket team today!

Company website:

DOU company page:

Job posted on 9 January 2023
65 views    3 applications

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  • Category: Support
  • English: Upper-Intermediate
  • 3 years of experience
  • Domain: Gamedev
  • Full Remote
  • Product
  • Ukraine
  • Only candidates from Ukraine