Deputy Support Team Lead (B2B) (a) $1000-1500

We're looking for a Deputy Support Team Lead (B2B), who will take responsibility for the qualitative and dynamic development of B2B Support direction in our company.
2 years of experience in a similar position.
Remote, up to ~ 1.5к

This company is highly specialized in the field of high-performance financial systems, as well as we have expertise in the development of payment systems, aggregates, terminals, and gateways.

Only candidates from Europe who speaks russian/Ukrainiane and Ukrainians.

Skills:
- experience in FinTech product support (1 year+);
- basic level of PHP/Python;
- basic level of HTML;
- basic knowledge of API principles;
- experience in supporting internal development processes and their implementation;
- support team analysis;
- experience in team management and mentoring;
- fluency in Ukrainian and russian at a native speaker level;
- English proficiency at Intermediate level and above.

Will be a plus:
- Kibana;
- Jira;
- Postman;
- B2B IT-sales.

Responsibilities:
- development of new standards, B2B support processes;
- quality control of the B2B support team (including regular review and updating of standards);
- assembling B2B support manuals;
- continuous development of internal and external knowledge bases;
- training of new operators (including development of training materials).

Benefits:
- medical insurance;
- paid courses, conferences, training sessions, workshops etc;
- English classes;
- sport compensation.

About Freelance

I am freelance recruiter from Ukraine, who help foreign companies to find top-notch software developers in CIS countries. Work only with well-known trusted companies from EU, USA and Canada.

Company website:
https://www.linkedin.com/in/anastasiia-vashchenko-03a9a9146

Job posted on 22 September 2022
44 views    6 applications


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  • Category: Support
  • customer support, B2B, it sales, PHP, Python, HTML
  • English: Intermediate
  • 2 years of experience
  • maps_home_work Full Remote
  • shopping_basket Product
  • explore Ukraine (Kyiv)
  • public Only candidates from Europe and Ukraine