Escalation Engineer (VoIP NOC) 2022/04 to $3500

Company makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Главный офис находится в Израиле, плюс офис на Филиппинах. Язык коммуникации внутри компании - английский)

Команда: 3 бэка + 2 фронта и СТО в Израиле, в Украине 3 фронта.

Requirements:
- Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.

- 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.

- Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.

- Understanding of packet analysis and packet capture utilities.

- Ability to work in a fast-paced environment with dynamic priority evolution.

- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.

- Professional was written and verbal communication skills.

- Amenable to work on a shifting schedule.


Responsibilities:
- Perform level 2 service and change requests; ensure proper change tracking.

- Troubleshoot network and platform issues from a server-side perspective.

- Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.

- Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting.

- Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly.

- Oversee general or global issues and ensure awareness among all relevant team members.

- Collaborate in training and mentoring junior team members.

Benefits:
- Great career growth opportunity to develop within the Company.

- Learning culture- We invest greatly in learning and developing professional and personal skills.

- Working in truly international team on truly international and multi-regional projects.

Соц.пакет:
- 20 отпусков, 15 сикливов.
- мед. страховка с первого дня + 1:1 с психологом.
- корпоративный аккаунт на Udemy.
- уроки англ. и иврита.
- разного рода мероприятия по классике))

About Argument

Рекрутинговое агентство «Аргумент» ищет и находит таланты для компаний с 2003-го года. Последние 7 лет мы специализируемся на поиске именно IT- специалистов. Среди наших клиентов есть как и совсем небольшие компании, так и те, чьи имена у всех на слуху. Аутсорс, аутстаф, стартапы, разработка собственного продукта… Самые разные технологии, самые разные проекты… У нас нет ограничений или предпочтений по работе с тем или иным видом видом IT-бизнеса. И мы искренне радуемся, когда Вы находите свою компанию мечты, а компания – нужный пазл в свою команду.
let's go to success with us ;)

Company website:
http://www.argument.in.ua/

DOU company page:
https://jobs.dou.ua/companies/argument-staffing-agency/reviews/

Job posted on 20 September 2022
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