Customer Support Specialist (email) (offline)

𝙊𝙪𝙧 𝙘𝙡𝙞𝙚𝙣𝙩 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙨 𝙡𝙞𝙛𝙚-𝙘𝙝𝙖𝙣𝙜𝙞𝙣𝙜 𝙩𝙪𝙩𝙤𝙧𝙞𝙣𝙜 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙩𝙤 𝙨𝙩𝙪𝙙𝙚𝙣𝙩𝙨 𝙞𝙣 𝙣𝙚𝙚𝙙 𝙖𝙧𝙤𝙪𝙣𝙙 𝘼𝙪𝙨𝙩𝙧𝙖𝙡𝙞𝙖.

They’ve gotten over 1800 tutors working so far in 2022 and continued growth means that they need an additional person to support the existing team by replying to email inquiries from parents, students, and tutors who are already engaged with the business.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
◾Experience in Customer Support – 1 year
◾Strong command of the English language and the ability to write professional and engaging emails quickly
◾Previous experience in customer service and administrative roles for English-speaking users
◾Previous experience where the candidate’s work is predominantly writing in English
◾Strong administrative skills
◾Availability Mon-Fri 5-7 hours per day
◾Basic computer skills in general
◾Be proactive
◾English level – Upper-intermediate (Speaking), Fluent (Writing).

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
◾Replying to email inquiries from existing parents and tutors
◾Replying to email inquiries from prospective tutors who want to work with the Company
◾Taking relevant actions in their software system
◾Various administrative, process-oriented tasks that support operations
◾The candidate will be working on email support in two areas of the business: Customer Service, and, Tutor Recruitment
◾The main KPIs in the role are emails sent per hour and user feedback about the responses
◾In case there is a low workload, the support specialist might be assigned to other tasks like writing posts for social media.

𝗖𝘂𝗿𝗿𝗲𝗻𝘁 𝘁𝗲𝗮𝗺 𝘀𝗲𝘁𝘂𝗽:
◾The candidate will coordinate with several other team members in each department in order to learn the business and will collaborate for perform the job function.

𝗝𝗼𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺 𝘆𝗼𝘂 𝘄𝗶𝗹𝗹 𝗴𝗲𝘁:
◾The friendliest community of like-minded people
◾Competitive compensation
◾Job in a stable company
◾Type of contract: a freelance contract
◾Vacation policy: negotiable
◾Salary payment through Paypal or Payoneer or any other payment system.

𝗖𝗢𝗠𝗘 𝗢𝗡 𝗕𝗢𝗔𝗥𝗗, 𝗔𝗡𝗗 𝗟𝗘𝗧’𝗦 𝗚𝗥𝗢𝗪 𝗧𝗢𝗚𝗘𝗧𝗛𝗘𝗥!

About Mobilunity

We are a Ukrainian-based nearshoring company that provides dedicated development teams for businesses all around the globe. Our model provides access to a talent pool of 200,000+ Ukrainian software engineers, all while allowing the client to remain in complete control of their development process.

Company website:
https://mobilunity.com/

DOU company page:
https://jobs.dou.ua/companies/mobilunity/