Customer Service Associate (English) (offline) to $900
β’ Respond to chat requests on website.
β’ Answer inbound phone calls to the customer service line.
β’ Monitor/Reply to customer service email inbox
β’ For all communications channels, promptly reply or route to another team member if
escalation or assistance is required.
β’ Answer frequently-asked questions including, but not limited to:
β’ Basics of ordering
β’ Order Status
β’ Shipment Tracking
β’ Explanation of pricing, decoration/customization
β’ Basic product information
β’ How to use site (search, cart/checkout, eGift feature, etc.)
β’ Escalate questions, including, but not limited to:
β’ CG Elite Platform inquiries
β’ Existing CG Elite customer requests
β’ Technical issues/bugs
β’ Requests for credits/refunds
β’ Other special requests, or questions beyond the FAQs
Required Skills:
β’ Strong written and verbal communication.
β’ Ability to use basic technology/software (e.g. soft phone, chat software, email client, etc.)
β’ Ability to multi-task and manage a queue of inbound requests (chats, phone calls, etc.)
β’ Customer-first attitude, empathy and ability to resolve customer questions and concerns in a
professional, calm manner.
β’ Self-motivated and able to work without close supervision in a remote environment.
β’ Team-oriented with strong collaboration skills.
About CorporateGift
CorporateGift enables Sales, Marketing, Client Success and Partner teams to send client gifts and E-gifts at scale, integrated with your CRM or ERP. CorporateGift is the only corporate gifting platform that connects to a marketplace of over 10,000 options from branded swag to luxury VIP gifts. Spend your budget on gifts, not software. Our solution is free for corporate accounts with a minimum annual gift spend commitment.Company website:
https://corporategift.com
The job ad is no longer active
Job unpublished on
15 October 2022
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