Junior Customer Support Specialist (offline) $400-600

We are looking for a Junior Customer Support Specialist to join our team.

What we’d like to see:
• Excellent communication and problem-solving skills;
• Upper intermediate or Intermediate written English skills;
• Willingness to work night shifts and on the weekends (as we provide 24/7 coverage);
• An experienced PC user (Microsoft Windows/Linux knowledge, working with documents and tables);
• Attention to details.

Will be a plus:
• Previous experience in the Custom Support field.

Key Responsibilities:
• Take ownership of customer issues that have been reported and see them through to resolution;
• Respond to support queries via chat and email;
• Troubleshoot and identify solutions to resolve customer issues.

What we offer:
• Working schedule (32-36 hours per week):
weekdays (Monday, Tuesday, Saturday: 8 hours) — 7 to 16:00
weekend (Sunday: 12-hour day shifts or 8-hour shifts) — 3 to 16:00 or ​​7 to 16:00
• 21 paid vacation days per 12-month period, 10 paid days for sick leaves;
• Competitive salary according to your qualification and skills;
• English courses;
• Sports training compensations.

About ABNK Premium Systems

We are ABNK Premium Systems and we excel in quality software development.
Our goal is to deliver high-performance technical solutions and bridge the gap between the digital and physical worlds. From ambitious start-ups to enterprises, we deliver cutting-edge scalable products helping our clients realise their business objectives, acquire and retain customers, expand to new markets, as well as drive user engagement and commercial revenue.
ABNK Premium Systems was established in 2018, with a team of 40+ excellent developers and managers. It is now a parent company of Sport Systems (sportysystems.com).
We believe that a great vision without great people is irrelevant, so let’s create our future together!

Company website:
https://abnk.uk/

DOU company page:
https://jobs.dou.ua/companies/abnk-premium-systems/

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