Application Support Technician (Ukraine/Poland) (offline) to $3200

We are an innovative product Unicorn company.
Bringg is a cloud platform helping retailers and logistics providers to scale up and optimize their customer experiences and logistics operations.
Bringg helps the world’s leading grocers, restaurants, and retailers such as Coca-Cola, KFC, Walmart etc.

What you will do:

- Handling both customer support and technical support questions from Bringg customers.
- Provide exceptional support services to both technical and non-technical users
- Deep investigation and root cause analysis into reported issues using a variety of tools
- Case management with multiple competing priorities and ensure they are followed up correctly & promptly
- Escalating issues to R&D and reporting bugs
- Communicating and coordinating issues affecting customers
- Validating issues and performing functional testing to validate fixes that relate to cases
- Develop a strong understanding of Bringg and its components
- Understanding customer needs including relevant features and configuration requests
- Manage production incidents including communicating to internal and external stakeholders
- Reporting on customer performance and monitoring usage to assist with implementation and support activities
- Assist in knowledge transfer and documentation across the company and to our customers
- Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

- 2 years experience in L2 or L3 technical or application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Experience with providing technical and application support for Web & Mobile platforms
- High level of English (a must!) with both strong written and oral communication skills
- BS degree in Computer Science or related technical field
- Customer-oriented with customer-facing experience
- Experience working in operationally-critical environments in high-pressure situations

Note: The position included shifts: Afternoon shift on business days (16.00- 01.00) Night (22.00- 07.00) shifts on weekends Up to 40 hours of work a week Additional vacation days for shifts on holidays.

About Adaptiq

Adaptiq is a technology hub specializing in distributed R&D setup and software-managed services. Our teams create solutions for fast-growing product companies and leading startups from the USA, Israel, and Europe.

We specialize in designing and developing platforms, SaaS applications in such domains as cybersecurity, authorization & identity access management, healthcare, and logistics.
We dream, think and go big
Headquartered in Israel with delivery centers in Ukraine, Poland and Romania, we are a remote-first company with more than 100 experts.

Adaptiq is about talented people who have ambitions, drive, and who are curious.
We work with outstanding people and try to bring WOW factor in everything we do.
We always stay human and promote a culture of honesty.

Company website:
https://www.adaptiq.co

DOU company page:
https://jobs.dou.ua/companies/adaptiq/?from=djinni_job

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