Technical Support Engineer (Department)

If you want to start or continue your career in an international IT company – here we are. You will have the opportunity to work with world-famous corporations in many domains, such as automotive, IoT, gaming, and intellectual property services.

PROJECT
We have a few different opportunities with various needs and specifics:

- Project for a Swedish automotive company – infrastructure monitoring in GCP
and tickets resolution
- Project for a Swedish software company – we help to resolve OS issues for
users all around the world
- Support for a Belgium 3D printing services and software company – we are
part of their internal support center helping with daily routine

REQUIREMENTS
- At least 2 years of experience in technical support domain
- Experience with operating system installation, configuration, upgrade, and
maintenance experience (Linux, Windows)
- Working experience with SQL
- Knowledge and configuration experience in Networking
- Experience with troubleshooting/monitoring utilities
- Understanding of Support methodologies, processes, planning, tools and
techniques
- At least Intermediate level of English

RESPONSIBILITIES
- Providing 2nd level technical support services
- Securing that the agreed levels of service are met according to the Service
Level Agreement (SLA)
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company
demands
- Creating and updating support and maintenance-related documentation
- Performing all tasks and providing deliverables on a good level of quality
- Reporting status and progress according to the project and company
demands
- Maintaining and developing positive relationships with customers and
colleagues

About Sigma Software

Sigma Software is a place where Nordic Traditions meet Ukrainian Spirit to create Superior Software. We combine the best practices and approaches from Swedish and Ukrainian cultures. Taking high demand for quality, minimal hierarchy, freedom of decision-making, and attention to every opinion from Swedes, as a Ukrainian company we demonstrate flexibility and dedication to every project and every customer.

We are IT consulting and software product company with development offices in Ukraine, Sweden, the USA, Canada, Poland, and Australia. We deliver smartest solutions to our customers in the areas of government, telecommunications, advertising, automotive, gaming, and others. Being a part of Sigma Group, one of the largest Nordic IT corporations, we are a global player with more than 5000 employees in 12 countries and over 1500 in Ukraine.

We work with startups, software houses, and enterprises providing the products and services that suit our clients the most. Company`s R&D centers are mastering the trending technologies and directions: Infotainment, AR/VR, Blockchain, Machine Learning, Data Science, Artificial Intelligence, and others.

Company website:
https://career.sigma.software/

DOU company page:
https://jobs.dou.ua/companies/sigma-software/

Job posted on 4 August 2022
57 views    16 applications


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  • English: Intermediate
  • 2 years of experience
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