Customer Support Manager (offline)

SuperPlay is looking for Customer Support Manager.

Who are we?
Join the world's fastest-growing mobile games company!

SuperPlay is on a mission to create the world's best mobile games, and have fun while doing it. Founded in 2019 by industry veterans from Playtika, Rovio, and the movie industry, we set out to create delightful, memorable casual games that players can enjoy for years.
Our first game Dice Dreams has become a top-100 grossing global hit, and our team has grown to include dozens of top-talent, dedicated, and driven individuals.

Our future plans are even more exciting - if you want to be part of the journey, check out the role below!

What will you do in SuperPlay?
- Provide best-in-class support to a growing player base
- Scale a global and growing team of support agents providing support to our players
- Handle customer escalations, complex, and ongoing problem situations
- Work closely with R&D, Product, Monetization Managers, and other stakeholders to continually improve the customer support experience
- Take part in the prioritization of technical issues/bugs and product suggestions intended to address the most critical issues affecting our customer experience
- Develop the support team’s technical and soft skills


Who are you?
Must-have:
- High-level or native English
- 1+ year experience in B2C Customer Support and managing teams (Support/Client-Success/Professional Services or equivalent)
- Strong Technological orientation and skills
- Ability to pick up new concepts, programs and systems quickly
- Experience with building CS teams, infrastructure, processes, metrics, and KPIs
- Great communications skills and leadership, and managerial skills

Advantage:
- Zendesk proficiency
- Managed and hired a freelance team abroad


You get bonus points for:
- Experience with Mixpanel

About SuperPlay

SuperPlay is the company, that create great social mobile games for everyone. Our game have been played by over one thousand users to date. Our company has opened offices in Kyiv and around the world, and we are welcome you to join our incredible journey in area of fun.

Company website:
https://www.superplay.co/

DOU company page:
https://jobs.dou.ua/companies/superplay/

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