Customer Support Specialist (offline)

Responsibilities:

Provide technical assistance and support via phone
Ensure customers' satisfaction
Working with CRM system
Schedule appointments with customers

Requirements:

Excellent English communication skills
Previous work experience in customer service or technical support
Strong organizational skills
Experience in communicating with native speakers
Ability to work effectively with minimal supervision
Attention to details
English level: Upper-Intermediate or higher
Working with USA schedule (4 p.m. — 1 a.m.)

We propose friendly working conditions with competitive compensation and benefits including:
Late night taxis for employees
Comfortable working environment
Friendly team and management
Competitive salary
Regular performance-based compensation review
Flexible working hours
100% paid vacation, 4 weeks per year
100% paid sick-leaves
Corporate and team building events
Internal training for personal development

About Agiliway

Agiliway is a software development outsourcing and consulting company. We are headquartered in Austin, Texas, with the main software development and consulting center located in Western Ukraine.

Agiliway is not an ordinary IT outsourcing company. Agiliway is founded by a group of IT experts who have been working in IT outsourcing industry around 20 years in USA and Ukraine. While working with multiple clients and hundreds of projects we have learnt a lot about customers’ needs, expectations, and challenges. And we wanted to help them work more effectively by providing flexible yet high-quality service which would leverage IT potential of Ukraine, assure skills and quality of big IT outsourcing players but would be devoid of their flawed and expensive inner processes. That is why Agiliway was born.

Company website:
http://agiliway.com/

DOU company page:
https://jobs.dou.ua/companies/agiliway/