Technical Support Engineer (offline)

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

We are looking for a full-time eCom Support Engineer to support 3Shape’s new eCommerce solution. Over the past years 3Shape eCommerce have deployed several solutions that are used by internal and external customers globally. However, to ensure continued operational success, we are now looking for an eCom Support Engineer that will be primary responsible for managing bugs related to the eCommerce stack. In your job you will be working closely together with the eCommerce team to ensure that business critical tickets are processed, such that our customers satisfaction remains high.


What will you do

• Work closely together with software engineers and Product Owner’s to improve the eCommerce product and make our customers successful
• Do advanced troubleshooting on technical issues for eCommerce platform and related systems (e.g. CRM or ERP)
• Identify and document product bugs to ensure the eCommerce is stable and provides a good customer experience
• Collaborate with Enterprise Application teams to ensure root causes for related systems are identified and solved
• Carry out user access administration for systems related to the eCommerce platform


About you

• You are highly structured and well-organized.
• You have a positive, can-do attitude and are good at building relations.
• You communicate well in English as it is our #1 corporate language due to our global corporate culture.
• You have strong communication skills and the ability to engage with various stakeholders both from IT and business units fostering collaboration and establishing solid partnerships and relationships


The ideal candidate matches the following:

• Experience with technical trouble shooting of web applications or eCommerce, e.g. Magento
• Experience with browser developer console
• Experience with describing and collecting input for bug fixing in a cross-functional setup
• Experience querying relational databases (MySQL, Oracle, DB2, Microsoft SQL)

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.



Being the part of us means:

• Meaningful work that helps to change the future of dentistry.
• Work in a unique professional, friendly and supportive environment.
• Constant professional growth and development.
• A healthy work-life balance.
• Possibility of flexible remote work.
• Comprehensive benefits incl.
• 24 working days of annual vacation.
• Medical insurance.
• Compensation of lunches.
• Paid sick leaves and child sick leaves.
• Maternity and paternity leaves etc.
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”.
• A parking lot with free spaces for employees.
• Occasional business trips to Western Europe.
• Opportunity to become a part of the success that 3Shape has created over the past 22 years.



Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw,

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :

www.facebook.com/3Shape
www.facebook.com/Lifeat3shape
www.youtube.com/user/3shape

About 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.

Company website:
http://www.3shape.com/

DOU company page:
https://jobs.dou.ua/companies/3shape-ukraine/

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