Будь-яка мова завжди має культурний контекст - тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI.Потужна R&D командa у Києві та приголомшливі умови! Чи цікаво вам дізнатися деталі?
We believe that our Client Service Representatives(CSR) are the important link between our product/services and the emerging problems that our clients’ accounts might face.
The CSR manages incoming requests from our clients, both for B2C and B2B customers. Communicate with clients worldwide, and ensure the perfect solution is being received for each specific case by ensuring excellent service standards, responding efficiently to clients’ inquiries, and maintaining high client satisfaction.
If you appreciate great customer experience, if you thrive to find the best solution to any problem, if you are a people-person with a high sense of empathy, if you like working within a team in a fast-growing environment, then your place is with the Blend team!
Manage large amounts of incoming email/phone/chat conversations.
Identify and assess clients’ needs to achieve satisfaction.
Build sustainable relationships and trust with clients through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage with clients
Fluent English writing and speaking- a must.
Proven client support experience.
Track record of over-achieving goals.
Familiarity with Microsoft Office and CRM systems and practices
Client orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Flexible shifts schedule (mix of mornings, afternoons, and sometimes evenings).
Possibility of advancement and career growth.
Above-average base salary + bonuses.
Meals, events and other benefits.
Friendly team and a young atmosphere.
RecruitGarden is a creative staffing agency doing things a little differently. We don’t hunt. We don’t catch. We create fertile ground for the right communication. Founded in 2020, our company makes IT-recruiting in Ukraine more:
We connect innovative IT professionals with companies seeking talent on a full-time office or remote basis. And it starts with nurturing relationships. Because it’s all about people.
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