Technical Support Engineer - Tier 1

We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.


The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
Working closely with our Tier 2 team and other departments in the company.
Addressing and debugging complex technical issues.
Handling escalations and complex issues.
Investigating logs and working with SQL.

1-2 years of experience as a technical support engineer.
Excellent understanding of technical support methodologies and tools.
Exceptional troubleshooting skills.
Willingness and ability to deep dive into the problem and find the root cause.
Ability to multitask and handle various priorities.
Exceptional interpersonal skills
Experience with debugging tools and analyzing logs
Experience with Atlassian, Zendesk, SharePoint – advantage.
Knowledge of SQL and experience working with relational databases – advantage.
Previous experience working in a global organization – advantage.
Excellent English – written and verbal communication skills – MUST!
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

About Civenty

Civenty is part of the Covent IT Group (2007), founded in 2015, which carries the spirit and atmosphere of a startup and serves to SMEs (small and medium-sized enterprises). We are a high-quality provider of IT business solutions for clients all over the world, bringing together 200+ professionals in three locations in Ukraine, namely Dnipro, Kiev and Vinnytsia. Specialists with profound experience in various domains such as: E-commerce / E-retail, Mobile, FinTech, Information Portals, Server administration, we allow our clients to achieve their goals faster than before.

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Job posted on 26 July 2022
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