Help Desk Technician (offline)
What you will do:
Answer, prioritize, and respond to incoming Slack messages, telephone calls, tickets, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well telecommunications issues.
Install and provide support for PCs, printers, and other peripherals (headphones etc.)
Ensure that all tickets requiring follow up work and/or calls receive appropriate attention.
Create AWS, Dialer, Slack, email accounts.
Escalate issues to the appropriate channel quickly to avoid losses in efficiency.
Shift is 2pm-11pm (7am-4pm EST) Monday to Friday.
About Athena Legal
Law firm operating in Canada and the USA is hiring to build lead and referral management platform.Web and mobile. The processes involved are similar to CRM and payout management.
The company is over 11 years on the market now moving to the tech upgrade of the processes.
Company website:
https://athena.legal/
DOU company page:
https://jobs.dou.ua/companies/athena-legal/
The job ad is no longer active
Job unpublished on
25 August 2022
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