NOC Engineer (offline)

TEAM International is looking for NOC engineer for full-time employment.

Schedule: 3 days from 9am till 9pm, 3 days-off, 3 nights from 9pm till 9am.

Required skills
• 1+ year of experience as System Administrator or System Operator
• Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog
• Strong Windows skills (Servers, Storage & Network)
• Hands-on experiences with Mission Critical Systems & Database environment administration tasks
• PowerShell, Python or other programming languages knowledge
• Intermediate English.

Responsibilities:

Communication
• Provide prompt and accurate feedback to customers, within agreed time limits
• Ask targeted questions to quickly understand the root of the problem/requirement
• Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
• Communicate information to developers and other technical engineers.

Management
• Take ownership of the reported ticket and seeing it through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps.

Technical
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Refer to internal database or external resources to provide accurate tech solutions
• Researching technical issues
• Ensure NOC notifications are accurate and are sent out within published SLA.

We offer:

• Professional training and development
• 23 working days of 100% paid vacation and paid sick days
• Medical insurance health plan
• Sports reimbursement program
• Free English classes
• Massage sessions
• Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.
• Bike parking zone
• Lounge parties every month
• Modern and comfortable office facilities near the city-center.

About TEAM International

TEAM International was founded in 2004 in Lake Mary, FL, USA.

Today, the company is a trusted technology partner and IT services provider to hundreds of industry leaders and innovators globally. It has a total of 1000+ talented employees and delivery hubs in:

— Colombia, Medellin [since 2014]

— Ukraine, Lviv [since 2014]

— Poland, Lublin [since 2016]

— Portugal, Lisbon [since 2022]

Telenor, Atlas Copco, Swiss Re, Coyote Logistics, SwiftPage, COX, Experian, Goodyear, and many other leading organizations trust TEAM to augment their in-house IT departments with the brightest tech talent, build powerful software products, and make their businesses thrive.

✅ TEAM's holistic range of IT offerings includes:

— Software development outsourcing

— Intelligent business automation services

— Software QA & testing

— Microsoft services

— Professional IT consulting services

— Data analytics services

— Managed IT services

Company website:
http://www.teaminternational.com/

DOU company page:
https://jobs.dou.ua/companies/team-international/