Customer care specialist (offline)

At the moment we're hiring customer care superheroes to work for our client, the US insurance providing company.

What you will do:

Evaluate and respond to inquiries;
Communicate with customers both via phone and emails;
Work with the data entry systems and CRMs;
Closely collaborate with the US customer care department;
Evening shifts (from 16:00 to 24:00 Ukrainian time, with taxi compensation).

What we expect from you:

Upper-Intermediate spoken and written English;
At least 1 year of customer care or similar experience;
Ability to resolve challenging situations and focus on the client's needs;
Great attention to the details;
If you have a basic knowledge of insurance business, it would be a great advantage.

What we offer:

Full-time job and a long-term contract;
During a trial period, you will be provided with the insurance-oriented training conducted by the US specialist. You will also learn how to work with the client's CRM.
High salary, regular performance reviews and bonus payments;
Official employment, and career growth opportunities;
Possible business trips abroad;
Office in the downtown of Kharkov City;
18 business days of paid vacations, paid sick leave;
Lively and creative team;
Unlimited snacks and coffee, free lunches on Fridays;
Regular team buildings, birthday celebrations.

About us:

We started 3 years ago as a small project providing SEO and SMM services to the US and UK based clients. And now we are a business process outsourcing company equipped to execute development, digital marketing, customer support and outstaffing projects for clients all over the globe. We have 2 development and support offices here in Kharkiv with about 90 people in total.
We're always glad to welcome new colleagues and grow together as a successful team.

Sounds interesting? Join us!

About WiserBrand

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe.

It was founded in 2015 by two US investors, who have a few successful and rapidly growing projects. Being headquartered in New York, we have 2 development and support offices in Kharkiv with about 100 people in total.

Our people are the foundation of our success. The differentiator in the relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

Company website:
https://wiserbrand.com