Customer Support Agent (night shifts)

International IT Company Develux is currently looking for experienced specialists to fill our Support Team on Shift: 23:00 - 07:00 pm

Requirements:

Excellent reading and writing skills, good knowledge of grammar Advanced level English
Good communication skills
Attention to details
Experience as a Customer Support Manager with English-speaking customers will be a plus.

Main Responsibilities:

Handling morning shifts (07:00 - 15:00 pm)
Responding to customer queries in a timely and accurate way, via phone, email, or chat
Identifying customer needs and helping customers use our service
Perform operational tasks in our CRM system
Analyzing and reporting product malfunctions
Accomplishing customer support KPI.

We Offer:

Night shifts (23:00 - 07:00 pm).
KPI-based bonuses
We work with Apple products
Office is located near the Pecherska metro station
Payment of income in USD every 1 of the month + bonus part after probation
Compensation of trainings / courses up to 100%
English Classes
Health Insurance, Sports activities compensation
Pizza Fridays/teambuilding/corporate lunche
Development in a team of experienced and open-minded professionals who are open to suggestions for process improvement

About Develux

We are an IT consulting and software product company with our own product service for the USA market, and outsourcing services throughout the world.

Develux offers full-cycle custom software development services and provides the smartest solutions for our customers in the fields of e-commerce, fintech, automotive, healthcare, and logistics & supply chains.

We believe that people with different perspectives and lived experiences drive the company to create unique solutions.

Company website:
https://develux.com/

DOU company page:
https://jobs.dou.ua/companies/ajtiservis-tov/