Customer Support Specialist (Day shifts) Offline
Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy? We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the CyberCarer is expected!
What You Will Do
- Communicate and provide world-class customer service via chat and email for the company products on Mac, Windows, iOS, and Android. No phone calls over here!
- Ensure excellent customer journey;
- Handle and resolve customers’ queries & provide reliable information that are related to our software;
- Troubleshoot software-related issues;
- Provide fast feedback about the software issues;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates;
- Assist with billing requests.
What We Expect:
- English Level - Upper-Intermediate (B2+) with strong speaking skills;
- Experience in maintaining Windows/MacOS;
- Experience in application troubleshooting, tech support and multi-tasking skills;
- Ability to work day/ evening / weekend shifts;
- Eager to learn and adapt fast;
- High level of customer-centricity;
- Stress tolerance and decision-making;
- Helpful personality - we want our team to practice what we preach - being there to our clients and each other;
- Driven and motivated mindset;
- Proactiveness.
What We Offer
- Top-notch technologies and tools to work on world-renowned products;
- Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
- Competitive salary and bonuses;
- Professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
- Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
While the country is under martial law, it is possible to work full remote, however, we are looking for candidates from Lviv.
If you are a highly motivated professional who welcomes new challenges and has a great desire to work in Cyber Care please send your CV (in English only) with a detailed description of your career, experience, skills, and projects.