Gravity is an IT product company where great ideas transform into successful projects. In Gravity we develop effective solutions and tools for business promotion and support.
Now we’re looking for a perfect Customer Support Agent to join Gravity team and make great things together.

Gravity is an IT product company where great ideas transform into successful projects. In Gravity we develop effective solutions and tools for business promotion and support.
Now we’re looking for a perfect Customer Support Manager to join Gravity team and make great things together. Follow the scope of responsibilities and required skills. If you feel we can fit each other — apply immediately and let’s rock it!

What will you do:
- Handle high volume live chat and other online tools;
- Provide accurate, valid and comprehensive information;
- Follow communication procedures, guidelines, and policies;
- Support other business units with customer liaison, accurately document customer requests;
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
- Go the extra mile to engage customers.

What is important for us:
- Intermediate + English speaker;
- Minimum 1-year experience in customer service;
- High level of honesty and integrity;
- Proactive and meticulous;
- A sense of responsibility and team work spirit;
- Ability to work under pressure, strong communication skills and exceed beyond expectation;
- Passionate for customer service industry and can accept to work under different work shifts;
- Positive about the gambling industry.

Why to be by our side:
- Comfortable conditions for your productive work and professional growth;
- Friendly environment and powerful corporate culture;
- Work-life balance and practice flexible schedule;
- Internal courses, KSSs and monthly teambuildings.

If you think we are a perfect match, go through our Hiring Process and apply immediately:
1. HR Screening
Thank you for applying, now your CV goes to our recruitment team. If it fits our job description, our recruiter calls you to get some info about you.
2. Technical interview
We have an online interview in Google meet. It includes technical and HR parts, and takes up to 30 mins.
3. Offer letter
We send you an offer and wait passionately for you at our team. Congrats :)

About Gravity

Gravity is an IT product company where great ideas transform into successful projects.
Our mission is to develop effective solutions and tools for business promotion and support.

In Gravity we believe that there is nothing impossible if you work side by side with innovative, motivated and initiated professionals. That's why working in Gravity means nonstop development, constant knowledge sharing and inspiring atmosphere.

Company website:
https://www.gravityspace.io/

DOU company page:
https://jobs.dou.ua/companies/gravity/

Job posted on 22 June 2022
132 views    20 applications


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