We are looking for experienced ServiceNow developers to join the internal project.
Our project is a support chatbot for the product EPAM.
The goal of the project is to migrate EPAM-owned support.epam.com from a highly mature and customized Microforces service manager (MFSM) platform to ServiceNow.


• Extending and improving Service Catalog - create items with appropriate workflows
• Implementing design of a Service Portal - create a handy UI with tailored content right for user needs
• UI design and implementation - align the content of Task’s siblings (Change, Incident, Problem, etc)
• Extending core functionality by Script Includes, REST APIs, Business Rules
• Integration with 3rd party services
• CMDB management
• Knowledge Base management


• 3+ years of ServiceNow development (Business rules, Workflows, Client scripts, ACLs, Notifications, etc.)
• Strong working knowledge of multiple ServiceNow modules (migration from legacy toolsets as well as green field development)
• Experience with integrations between ServiceNow and 3rd party applications (JDBC, SOAP/REST, MID Server)
• Experience with Service Portal
• Hands-on experience with platform upgrade
• Experience with HTML, XML, CSS, JavaScript, AngularJS, jQuery, Bootstrap
• Experience with SQL, database design, and data modeling
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Solid understanding of ITSM processes
• Solid understanding of Agile/SCRUM concepts with experience operating in SCRUM teams
• ServiceNow Administrator/Implementation Specialist Certifications preferred
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Intermediate English

About EPAM Systems

EPAM Systems is a leading global provider of digital platform engineering and software development services, with more than 36,700+ employees worldwide.

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Job posted on 21 June 2022
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