ShipHawk is a comprehensive platform that automates shipping from cart to customer for eCommerce businesses.


Must be a critical thinker, and a detail-oriented problem-solver
Excellent verbal and written communication skills in English, with the ability to understand and analyze problems without extensive context
Curious and quick learner, with a healthy dose of initiative
General IT knowledge with the ability to educate customers via phone or email
Excellent time management skills, able to efficiently prioritize tasks, and remain flexible
Enjoy a fast-paced and team-based environment with the ability to create a positive environment facing adversities
Ability to work with urgency and ease in high-pressure situations

What We’re Looking For In You:

We are looking for an all-star skill set: efficient, organized, and follows through on commitments. You're intelligent, have great analytical skills, and pay attention to detail. In addition, you're calm under pressure, have a great work ethic, and communicate well.


Experience using Google Suite and SFDC Service Cloud
Experience working in a technical customer service role (1-2 years’ experience working in a technical customer service role or related environment)
Experience using ticketing systems
General understanding of shipping and fulfillment in eCommerce
General understanding of ERPs (Enterprise Resource Planning tools)
Strong conflict resolution skills
Excellent time management skills
Ability to quickly learn new technology
Ability to collaborate internally while having unquestionable ownership of one’s responsibilities
Experience or ability to learn technical requirements of the platform (HTML / CSS / NetSuite / XML / SOAP / APIs / Postman)

About ShipHawk

ShipHawk is the premier packing and shipping software for ERP-connected companies. We work with high-volume retail, wholesale, and eCommerce companies that have outgrown basic shipping software.
Come join us as we transform one of the last massive old-school industries into a transparent, efficient market, benefiting both retailers and consumers. Join a startup where you can make an impact, grow your career, and have a voice.
5 Reasons Why You Want to Work with Us:
You want to work with a team that is competent, confident, passionate, and focused on achieving big goals.
You want to work on a product with the potential to grow into a billion-dollar business, become a household name, and help millions of people.
You want to have a voice.
You want to be part of a fun and healthy culture.
You want to work at a company that will provide an opportunity to get to the next level of your career.

Company website:

DOU company page:

Job posted on 15 June 2022
161 views    22 applications

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