Account manager

We are looking for a highly efficient account manager to help us achieve our goals of developing customer relationships by keeping our company competitive and innovative.

What knowledge and experience we expect from our candidate:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role;
- Strong verbal and written communication skills;
- Excellent listening, negotiation and presentation abilities;
- Upper Intermediate or higher English level;
- Good analytical and problem-solving skills;
- Good interpersonal and customer care skills;
- Team player, active and goal-oriented, self-motivated, and flexible person.
- Knowledge of IT outsourcing service development;
- Ability to understand technical formulations;
- Understanding of software development services and industries.

Responsibilities:

- Managing existing accounts, partners, solving business and technical issues in collaboration with team;
- Building and maintaining strong, long-lasting customer relationships;
- Developing trusted advisor relationships with key accounts, customer stakeholders;
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
- Working closely with the production team and analyzing current development work in order to improve it;
- Preparing reports on account status;
- Resolving complaints and preventing potential issues;
- Carrying out client satisfaction surveys and reviews;
- Developing quotes and proposals (for existing customers);
- Taking care of client’s satisfaction;
- Invoicing and tracking of timely payment;
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth.

In addition to interesting tasks, we also offer:

- Work as a PE (the company has an accountant who deals with these
questions), tax compensation;
- 18 working days of paid position, 5 days of sick leave;
- Cozy office in the city center;
- A fully equipped workplace in the office;
- Professional growth;
- Access to internal English courses;
- Participation in conferences and educational events, with compensation from 50% to 100% of the cost;
- Social corporate activities and events.

About Sparkybit

Sparkybit is a leading German software development company, with a focus on fintech, open banking, banking technology, and SME IT planning. It partners with small to mid-size enterprise to deliver software solutions and expertise to speed time to market, while also supporting the digital transformation journey.

Sparkybit is also a Salesforce Support Provider, with an expert team of integration and implementation consultants who optimize value for corporate Salesforce investments.

Sparkybit has offices in Ukraine, Germany and the UK.

Company website:
https://sparkybit.com/

DOU company page:
https://jobs.dou.ua/companies/sparkybit/