Американська компанія розшукує Customer Support Representative до нашої дружної команди, з мінімумом бюрократії. Центральний офіс компанії знаходиться у Вашингтоні. Ми розробляємо програмне забезпечення для водіїв траків у США та Канаді.
НІЧНИЙ ГРАФІК РОБОТИ (приблизно 18:00 - 04:00)

Customer Service Responsibilities list:
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through
open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively

About Ezlogz Inc

Ezlogz is a global logistics platform dedicated to multi-lingual truck (truck) drivers around the world.

Ezlogz is a product company, a so-called ELD provider. With the help of Ezlogz US freight software.
According to the laws of the United States and Canada, each driver must spend a certain time on the road, rest, and perform other activities in accordance with the regulations. All these actions with the help of special techniques and software (which includes programs on a mobile platform and a scanner for monitoring the condition of the truck) must be monitored by a certified ELD provider owned by Ezlogz.

Company website:

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Job posted on 6 May 2022
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