Customer care (success) manager
VD
Viktoria Durdas,
Recruiter
at
DiJust
Ukraine (Kyiv)· 2 years of experience
·
English Upper-Intermediate
· Ukraine only candidates 🇺🇦
Ukraine (Kyiv)
Dijust is looking for Customer care (success) manager for English users of our products. Have an advanced or upper-intermediate level of spoken and written English is a must!
What are you going to do?
- Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
- Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
- Investigate user cases using CRM and action logs;
- Cooperate with colleagues from other departments and escalate complex issues.
You are a perfect match if you:
- Have excellent communication skills;
- Have an advanced level of spoken and written English;
- Have a personal computer, and stable Internet;
- Know what makes an exceptional customer experience!
It will be a great advantage if you:
- Have experience working with native speakers or participated in international programs like Work & Travel;
- Have experience in Customer Success, Support or Sales.
What we offer:
- Flexible working schedule;
- Competitive compensation always paid on time;
- Professional development, internal and external trainings;
- Work in a strong team with commercially successful products;
- Social package (insurance, paid vacation);
- We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!
- Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
- Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
- Investigate user cases using CRM and action logs;
- Cooperate with colleagues from other departments and escalate complex issues.
You are a perfect match if you:
- Have excellent communication skills;
- Have an advanced level of spoken and written English;
- Have a personal computer, and stable Internet;
- Know what makes an exceptional customer experience!
It will be a great advantage if you:
- Have experience working with native speakers or participated in international programs like Work & Travel;
- Have experience in Customer Success, Support or Sales.
What we offer:
- Flexible working schedule;
- Competitive compensation always paid on time;
- Professional development, internal and external trainings;
- Work in a strong team with commercially successful products;
- Social package (insurance, paid vacation);
- We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!
About DiJust
Dijust Development is a trusted IT solutions company based in Kyiv.Over the last 10 years we've been part of many amazing projects with thousands of users across the globe — from CIS to the US and Latin America.
We are proud of our expertise in web and mobile app development, user acquisition, art creation, game development, etc.
We are looking for bright, goal-oriented and creative talents that are ready to challenge themselves to join our team and become part of the ambitious projects worldwide.
Company website:
http://dijust.com
DOU company page:
https://jobs.dou.ua/companies/dijust-development/
Job posted on
5 May 2022
33 views
7 applications
- Office Work
- Product
$1000-2000
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