Configuration Engineer (offline)

DBSS Configuration Engineer shall perform Configuration, testing of the configuration based on configuration change requirements for different DBSS platforms including Billing system (Qvantel billing system, Qvantel account receivables, Bill formatter and Qvantel Rating), Ericsson charging System, Ericsson Mediation, Ericsson Provisioning, Ericsson Policy Management system
DBSS Configuration Engineer shall manage and execute the proactive and reactive configurations of DBSS in Service Delivery, where ever required shall also develop these routines for successful DBSS automate the configuration for different platforms
Senior Operations Engineer shall coordinate with the Application Development team whenever required for the implementation of the configurations requests and business configurations into the production environment impacting multiple systems
DBSS Configuration Engineer shall provide necessary inputs in the SLA and KPI improvements initiatives planning and overall implementation of the same as well
DBSS Configuration Engineer shall develop a collaboration with Operations and ADM teams for seamless flow of communication and information exchange w.r.t. to operations delivery
Provide inputs for the development of a technical solution in coordination with the Solution Architects and any other team members for any project requirements
DBSS Configuration Engineer shall provide necessary inputs and develop procedures, processes and documentation for the teams to follow during operations delivery with regard to any configuration changes w.r.t systems managed
Duties and responsibilities

DBSS Configuration Engineer shall act as a Single Point of Contact ("SPOC") to Demand management team when contacted to handle DBSS configuration requests Telecom Operator’s customers on Telco BSS solution components.
The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, and Incident Management.
DBSS Configuration Engineer shall perform second level of configuration analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
DBSS Configuration Engineer shall develop high quality documentation for the different changes or knowledge management
Core responsibilities also include maintaining configuration of the north bound and south bound interfaces and the data consistency within the system
Ensure the ITIL principles in Service Delivery are followed
Perfect troubleshooting and analytical skills, ability to “get things done”
Delivering Results & Meeting Customer Expectations
Ensure cross collaboration is delivered across teams
Scripting knowledge required
Linux skills, scripting
Calm, responsible, initiative, self-organized, eager to learn
Skills

5-6 years’ experience as Level 2 Support Engineer/configuration or Telecom Systems Engineer
Demonstrated experience across BSS and OSS development and configurations
Experience with Mobile Networks, GSM, WCDMCA, LTE – as a plus
Education

University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline
Working Hours

Business hours and on call in case of urgent issues or production deployment

About Ericsson

Ericsson — міжнародна технологічна компанія, яка виробляє телекомунікаційне обладнання. Ericsson була заснована в 1876 році Ларсом Магнусом Ерікссоном. Головний офіс компанії знаходиться у Швеції. Наразі компанія активно впроваджує 5G та інновації у галузі ІоТ, штучного інтелекту та хмарних технологій.

Company website:
https://www.ericsson.com/en/about-us/company-facts/ericsson-worldwide/ukraine