Customer Support Specialist for casual game (offline) $700-1100

Responsibilities

Replying to players across different channels: Email, Reviews, Social Media, and in-app
messages.
Being on the lookout for possible bugs and technical issues and escalating them to
higher tiers.
Meeting the team's KPI’s and SLA’s
Working in a dynamic environment.
Reporting directly to your team lead.
Working closely with our QA team.
Providing the best possible experience for our players :)

Requirements
Native or very high English proficiency skills- both spoken and written.
Previous experience in customer service- mandatory.
Availability to work in shifts.
Personal initiative and integrity.
A team player.
“Out-of-the-box” thinker
Strong technical orientation


Advantage
A passion for the mobile gaming industry (previous experience in the field is even
better!)
GDPR and data protection protocols knowledge
Skilled in Zendesk (A HUGE plus!)


Benefits

Working in the fastest-growing product company with a competitive salary and regular performance/salary reviews
Versatile options for Career growth
Education and focal courses for Professional growth
Opportunity to influence and make a real impact over company's main product
Paid vacation days and sick leave
Comprehensive medical insurance for our employees
Regular and the best happy hours and team buildings

About Mia Gaming

Mia Gaming is a product company in the mobile gaming and mobile business eco system. We build products, source teams and build operations for some of the strongest game companies and direct to consumer operations.

Company website:
http://miagamingltd.com/