Account Manager (offline)

Responsibilities:
Provide operational support to assigned partners;
Develop and maintain long-term client relationships
Cross-functional coordination of ongoing tasks;
Identifying upsell opportunities and growing revenue from existing partners;
Arrange tasks in CRM / Ticket system.
Operate as the point of contact for customer’s operation team
Ensure clients receive requested info and services in a timely fashion
Communicate client needs and demands to the team
Track system performance metrics on a daily basis
Create reports for partners
Performed quality checks, developed and reviewed performance reports, identified improvement areas, and implemented measures to improve performance levels and meet objectives.

Requirements:
1+ years of experience in an account management position in SaaS B2B companies;
Experience in the field of Crypto / Blockchain;
Sales CRM experience (Salesforce, HubSpot, Pipedrive, etc.);
English: Upper-intermediate - must have.
Would be a plus:
Understanding of API based work;
B2B FinTech experience.

We offer:
Challenging & professional work environment.
Interesting work in an international project.
24 working days of paid vacation, paid sick leave.
Competitive compensation depending on experience and skills.
Flexible work schedule - the ability to work on tasks remotely. It doesn't matter to us where you work, as long as tasks are completed on time, and you are in touch with a team.
Partial coverage of costs for certification and IT conferences.
We work remotely, with the ability to work from the office/coworking in your city.

About XFamily

XFamily is a platform which provides fast, reliable and unified data APIs (Application
Programming Interface) to cryptocurrency markets.
We are a high-quality provider and developer of complex market data programs for the
cryptocurrency markets.
Our product is unique because it provides an opportunity to serve customers in the most convenient and fast way.
Most large companies at some stages are faced with the need to develop APIs for clients or for internal use.
That is why it was decided to create XFamily that offers API as a finished product for other companies.
In less than a year of work, we were able to create a constantly growing electronic database of historical market data, helped our clients integrate more than 100 cryptocurrency exchanges, and also increased their list of supported assets to 12,000.

Company website:
https://xfamily.io

DOU company page:
https://jobs.dou.ua/companies/hfamily/