IT Infrastructure Support Engineer Offline

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

RESPONSIBILITIES

Support new colleagues regarding IT cases /PC, laptop, hardware, software

Handle network operations, general user support, setup workstation, troubleshooting

Prepare the documents and follow up IT processes, inside the company

Communicate with providers and network engineers

Solve network problems based on well-defined processes and checklists

REQUIREMENTS

Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration)

Basic knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service)

Knowledge of Windows 10 and Mac OS family; User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure

Good communication skills and problem solving attitude

Willing to learn new technologies and respond quickly to new challenges. Intermediate English

Ability to act as a team

Experience in end-user support

WE OFFER

Competitive compensation depending on experience and skills

Individual career path in engineering

Social package - medical insurance, sports

Compensation for sick lists and regular vacations

English classes with native speaker (certified English teachers)

Flexible work hours