Account Manager/ US Enterprise clients (offline)

About you:

You are definitely the person to enjoy our beautiful business if:
you share our mindset and passion for automation, saving people’s lifetime and eliminating unnecessary waste
you want to see how your work influences the largest companies in the world and have an opportunity to learn and work with such big enterprise customers
you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
you care about customers, understanding and giving them the product they would love to use

Also:
• Great interpersonal abilities to create, maintain and enhance Client relationships.
• Technical competence (understand software development and adjoined services).
• Experience in account management and project management
• Strong service/client-oriented attitude.
• Solid understanding of change and expectations management.
• Can plan and execute responsibilities with minimal direction. Excellent command in spoken and
written English.
• Good understanding of General Accounting and Finance (including accruals, allocations, and general ledger) so that are able to work with the customer’s Account Payable and Finance departments
• You will need to have experience with Contract management including negotiations so that you can easily identify areas for cost savings for client.
• Experience as a controller, financial analyst, project manager in the ERP arena a huge plus.

Responsibilities:

You will:
• You will be a primary point of contact for the set of Enterprise customers and will be responsible for Client satisfaction in terms of Operational relationships, Product usage & transactional volumes.
• Coordinate with other internal Delivery teams to ensure successful delivery and Client satisfaction.
• Be engaged in conflict resolution in relation to services being delivered and business issues.
• Managing upgrade schedule and proactively insuring fixes are applied.
• Conducting ongoing training/how-to sessions for customers based on customer’s configuration

About brightfin

Our business:

Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.
We are changing the world of old-school telecom completely and hold a leading position in the niche.
MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, and reduce operational costs up to 32%.
We automate all major business processes, from ordering a new phone to requesting virtual machine from Amazon through integration with major telecom and cloud providers
We analyze data, automatically suggest savings, and process requests via automation.
Above all, is our passion for providing amazing consumer focused user experience


Our technologies:

Our core product is built in ServiceNow and AWS.By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. ServiceNow also contains cutting edge features that you would expect of enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). By natively integrating into existing ServiceNow applications, can focus on creating great products and not on reinventing the wheel!
On top of that, we have our own cloud services for API integrations, mass data processing, analytics, etc.


Social package:

Health Insurance
Paid sick days/vacations
English courses
Educational events
Team buildings

Company website:
https://mobichord.com/

DOU company page:
https://jobs.dou.ua/companies/mobichord/vacancies/