Client Payment Liaison (offline)

Duties and Responsibilities:

🔸 writing letters to inform customers of their outstanding accounts
answering phone calls from non-paying customers with questions about their debts
🔸 calling non-paying customers and determining why their payments are outstanding
🔸 explaining payment plan options to non-paying customers, negotiating payment terms, and enrolling customers interested in these payment programs
🔸 identifying vulnerable customers and escalating their cases to support teams
🔸 identifying non-compliant customers and escalating their cases to insolvency teams
🔸 servicing court orders to recover outstanding payments, in some cases

Requirements:

🔹 2+ years of experience in a similar position
🔹 office and database software skills
🔹 negotiation and conflict resolution skills
🔹 good organizational skills, the ability to work flexibly, on your own initiative, and to prioritize workload
🔹 knowledge of relevant legal requirements


If you are ambitious with the drive and passion to succeed, then you are the one we want on our winning sales team!


You can find more information about our team and your benefits here - https://clck.ru/ajE2a (highlight the link and go to the address)


Candidate journey:

⭕️ CV screening --- ⭕️ Call with recruiter --- ⭕️ Interview with Lead ---⭕️ Job offer