Customer Success Manager for Enterprise Product (offline) $2500-3500
Key Responsibilities:
- Develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers
- Understand the client’s business priorities, objectives, success criteria, marketing strategies as a de facto extension of their team
- Own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals
- Work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap
- Analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources
- Identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Manage changes to the project scope, project schedule, and expectations of Enterprise clients
Preferred Background:
- 3+ years experience in SaaS customer success, key account management, project management or a similar role
- History in a marketing technology company or a strong social media marketing background
- Experience working with U.S. enterprise level customers, or work history within the U.S.University
- Degree or equivalent education and relevant experience
What experience and skills we are looking for:
- Proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders
- Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders simultaneously
- Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness
- Unparalleled organizational, prioritization, collaboration, and communication skills
- Ability to manage multiple relationships at once and a passion for customer happiness
- Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment
- Motivated, tenacious, and resourceful team player who is eager to learn
We offer:
- Working in an international Marketing startup with a team distributed around the globe
- Competitive Salary
- Health insurance
- Fast-paced and growing company environment in the stage of going upmarket
- Opportunity to make a difference and implement your ideas
- Open remote work policy
- Develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers
- Understand the client’s business priorities, objectives, success criteria, marketing strategies as a de facto extension of their team
- Own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals
- Work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap
- Analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources
- Identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Manage changes to the project scope, project schedule, and expectations of Enterprise clients
Preferred Background:
- 3+ years experience in SaaS customer success, key account management, project management or a similar role
- History in a marketing technology company or a strong social media marketing background
- Experience working with U.S. enterprise level customers, or work history within the U.S.University
- Degree or equivalent education and relevant experience
What experience and skills we are looking for:
- Proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders
- Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders simultaneously
- Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness
- Unparalleled organizational, prioritization, collaboration, and communication skills
- Ability to manage multiple relationships at once and a passion for customer happiness
- Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment
- Motivated, tenacious, and resourceful team player who is eager to learn
We offer:
- Working in an international Marketing startup with a team distributed around the globe
- Competitive Salary
- Health insurance
- Fast-paced and growing company environment in the stage of going upmarket
- Opportunity to make a difference and implement your ideas
- Open remote work policy
About PromoRepublic
PromoRepublic is a social media marketing platform that helps enterprise companies, marketing agencies, and SMBs succeed on social media.We created a set of intelligent products that helps Franchise and Multi-Location companies grow brand awareness and sales at the local level.
We’re recognized as a Top-10 fast-growing SaaS Company, High Performer Summer 2020 by G2Crowd, and featured in prominent publications like TechCrunch and TNW.
Company website:
https://promorepublic.com/en/
DOU company page:
https://jobs.dou.ua/companies/promorepublic/
The job ad is no longer active
Job unpublished on
25 January 2022
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