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Мы ищем высокомотивированного инженера технической поддержки, который присоединится к нашей растущей команде технической поддержки и станет частью нашего отдела исследований и разработок.

Компания создает надежные сайты сравнения, позволяющие
потребителям легко выбирать товары и услуги, принимая
более разумные и уверенные решения, одновременно позволяя
брендам расширить свое присутствие в Интернете. Клиентами
компании являются такие бренды как Marks and Spencer, Hugo
Boss, Victoria’s Secret, Adidas и другие.

Обязанности:

· E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
· Manage Production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects , Own issue till resolution and report progress to relevant stakeholders.
· Production Sites and Application Monitoring - R and D focal point overseeing production systems monitoring and Health Check status
· Reporting - Provide company stakeholders with periodic performance insights reports.
· On-Call readiness during offline-hours supporting priority production Incidents

Требования:

· 2+ years’ experience in Tier 2-3 technical support roles.
· Knowledge in web: HTML, CSS, JS etc.
· Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
· English Upper Intermediate – A MUST.
· Experience with ETL and BI tools such as Tableau
· Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
· Basic knowledge of troubleshooting performance issues in distributed microservices environment
· Familiar with Google Adwords/Analytics - an advantage.
· Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch) - advantage.
· Passion for support and helping others.
· Proven record of working in a highly pressured multi-tasking environment and working independently

About Civenty

Civenty is part of the Covent IT Group (2007), founded in 2015, which carries the spirit and atmosphere of a startup and serves to SMEs (small and medium-sized enterprises). We are a high-quality provider of IT business solutions for clients all over the world, bringing together 200+ professionals in three locations in Ukraine, namely Dnipro, Kiev and Vinnytsia. Specialists with profound experience in various domains such as: E-commerce / E-retail, Mobile, FinTech, Information Portals, Server administration, we allow our clients to achieve their goals faster than before.

Company website:
https://civenty.com/

DOU company page:
https://jobs.dou.ua/companies/civenty/

Job posted on 14 January 2022
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