Director of Account Management (offline)

In this role you will be working regularly brightfin clients which include some of the largest and best recognized global companies.
Director of Client Management is responsible for delivery will be responsible for:

- Lead team of Client Success and Delivery professionals
- Hire, train, coach, and develop team
- Ensure alignment of team on company strategy and program initiatives
- Manage monthly NPS, CSAT and other client feedback programs
- Responsible for churn and upsell forecasting and reporting
- Manage team incentive compensation plans and reporting
- Support delivery team when needed with client escalations and internal support needs
- Review and approve pricing for renewals and upsell opportunities
- Review portfolios and realign customers where needed
- Support sales teams with client references and case studies
- Work with delivery managers in developing and implementing account plans
- Account assignments and load balancing between team members
- Provide coaching and guidance to team members around specific client issues
- Evaluate and implement systems and tools that support effective client management process.
- Work with internal cross-functional teams to ensure high quality service delivery outcomes for clients
- KPIs for success in this role include churn, upsell / cross-sell, NPS and CSAT scores.
- Optimistic, enthusiastic solution-oriented mindset

About brightfin

Our business:

Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.
We are changing the world of old-school telecom completely and hold a leading position in the niche.
MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, and reduce operational costs up to 32%.
We automate all major business processes, from ordering a new phone to requesting virtual machine from Amazon through integration with major telecom and cloud providers
We analyze data, automatically suggest savings, and process requests via automation.
Above all, is our passion for providing amazing consumer focused user experience


Our technologies:

Our core product is built in ServiceNow and AWS.By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. ServiceNow also contains cutting edge features that you would expect of enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). By natively integrating into existing ServiceNow applications, can focus on creating great products and not on reinventing the wheel!
On top of that, we have our own cloud services for API integrations, mass data processing, analytics, etc.


Social package:

Health Insurance
Paid sick days/vacations
English courses
Educational events
Team buildings

Company website:
https://mobichord.com/

DOU company page:
https://jobs.dou.ua/companies/mobichord/vacancies/