Business Process Architect / Senior Business Analyst, IT Service Company (offline)

Job Purpose

Your focus will be to analyze, design for automation, and document currently defined and undefined Business Processes.
You should be able to understand how the company works on all levels, from managing processes to their practical organization and execution.
You will be working closely with the process owners, Stakeholders, and experts from multiple countries
to collect business requirements, redesign and automate business processes, develop policies and procedures, and implement change.
Applying an engineering mindset to the business, you will be developing process design and automation solutions that radically improve business processes and enable their efficiency & effectiveness. Once a solution has been approved, you will be working with IT on implementation, and providing training and support to the global organization and personnel.

What You’ll Be Doing:

Lead and execute company’s internal projects and initiatives on process automation and system implementation
Modify existing systems and processes to fit business needs through BA, process & systems design, and overviewing the implementation
Consult with process and system stakeholders to determine their requirements. Work with stakeholders and teams across business units worldwide, and coordinate with project team members
Analyze process related issues and requirements and develop practical solutions for process organization and automation
Develop business and functional requirements; design automation & process improvement concepts and plans
Develop process documentation: policies, procedures, User guides
Organize and overview the implementation of systems and processes
Contribute to the Process management practice and Internal initiative management.

What We’re Looking For:

Proven experience of improving processes within an organization; the experience with implementing change into company’s operations is desirable
Great analytical skills and hands-on experience with business analysis. Education/courses on business analysis is a must.
Hands-on experience and education on process modelling, including methods and tools
Proven experience in process automation or implementing systems and automated solutions
Deep understanding of more than one business function (Sales & Client Support, IT Software development, Finance, Procurement, etc.)
Being highly organized and detail oriented
Upper-Intermediate+ English, both writing and oral skills
Good to have:

Education in the Analysis, Engineering, or Economy & Finance fields,
Lean, 6 Sigma, and/or other process improvement methods and tools
Facilitation skills and guiding a collective decision-making
Communication skills, ability to listen, communicate the advantages of a suggested solution, and the ability to come to an agreement and shared vision.

What’s In It For you

Knowledge base of the world’s largest ecommerce delivery team;
Trainings and certifications;
A constant inflow of ecommerce projects with global outreach;
Coaching and reviews to support your career development;
Internal/external engineering and business trainings and conferences, and time for self-education;
Extensive technical library with the option to order books and English classes.