Engineering Processes Analyst, IT Service Company (offline)

The Engineering Process Analyst will be mainly responsible for design and implementation of processes and systems improvement within the engineering processes framework in tight collaboration with other company departments, functions and Business Units.

The Engineering Process Analyst will be working closely with company’s leaders on reaching strategic objectives of the Engineering department and the whole company.


What You’ll Be Doing:
Primarily responsible for the Engineering processes maintenance;
Owns a backlog of the processes change requests, performs change requests evaluation, impact analysis and further actions planning;
Participates in design and implementation of processes and systems improvements within engineering processes, partnering with process owners from Engineering, PMO and departments from other Business Units;
Develops processes, procedures, policies and systems improvements within engineering processes;
Proactively interacts with business process owners to collect feedback and plan processes and systems improvements;
Communicates changes in processes and systems to key stakeholders, provides needed trainings and support;
Actively participates in internal Engineering development initiatives, shares knowledge and experience to reach initiative’s objectives;
Proactively identifies and efficiently resolves issues in consultancy with other departments if needed;
Participates in risks identification and analysis of processes and systems improvements within engineering processes;
Establishes and efficiently manages communications with business owners and other key stakeholders in a frame of processes and systems improvements within process framework;
Proactively communicates status, issues and risks, related to improvements of company processes and systems, to business owners and key stakeholders;
Owns decision-making within a defined level of authority. Proactively and efficiently escalates out of authority issues and risks to upper-level management if needed.

What We’re Looking For:
Bachelor’s degree or higher;
At least 3 years of experience working with various business applications and systems. Experience with JIRA, and Confluence is a plus;
Basic understanding of software engineering processes and basic knowledge of project management approaches;
Excellent analytical skills, formal Business/System Analyst education is a plus;
Good understanding and practical experience with development of business processes, procedures, policies and/or large-scale organizational change efforts in mid-large size organizations;
Excellent written and oral communication skills, active listening skills;
Ability to establish and maintain strong relationships with cross-department leaders, must be a team player;
Facilitation skills and ability to guideall involved towards decision;
Flexibility and adaptability;
Good problem-solving skills;
Ability to learn, self-motivation;
Upper-intermediate written and spoken English
What’s In It For you

Knowledge base of the world’s largest ecommerce delivery team;
Trainings and certifications;
A constant inflow of ecommerce projects with global outreach;
Coaching and reviews to support your career development;
Internal/external engineering and business trainings and conferences, and time for self-education;
Extensive technical library with the option to order books and English classes.