Project Description:
Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap.
Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues
You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality
Mandatory Skills Description:
- Good English and communication skills
- Experience work with applications (support, troubleshooting)
- Basic commands on Unix
- Experience with CI tools (Jenkins)
Nice-to-Have Skills:
Will be good to know:
- SQL scripts (writing, understanding errors)
- Mongo DB
- J2EE development background is a strong plus
- JavaScript
- Jira, GIT, uDeploy
Languages:
English: B2 Upper Intermediate
The job ad is no longer active
Job unpublished on
1 January 2022
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