Technical Support Specialist (offline)

TOOLS THAT ARE ON THE PROJECT: CRM, Outlook, GTM, Team Viewer


RESPONSIBILITIES:

- Get requests from the clients, follow up (via email, phone, live chat);
- Troubleshoot routine technical problems;
- Perform routine preventive maintenance, testing and repair with respect to computer hardware and software; problems, networking, and/or telecommunications;
- Diagnose and repair routine computer related problems and/or refers complex problems to Technical Support Specialist or another technical professional;
- Install the software, printers, and other peripherals as directed or requested by users;
- Assist in making recommendations for modifications or additions to personal computer systems, hardware components, and software applications;
- Compose tickets in a task-management system;
- Manage and respond to product support tickets;
- Work with website tools and other modules of the system;
- Collaborate with Developers, Sysadmins and Product Specialists.

EXPERIENCE AND SKILLS NEEDED:
- Experience in QA manual testing;
- Experience in customer support at least 1 year;
- Knowledge of HTML/CSS, experience in working with specifications;
- Fluent English level;
- Result-oriented mindset, willingness to learn and high level of self-organization;
- Advanced PC user;
- Experience in creating websites or working with website tools and platforms;
- Active, pushing, multitasking, easy-going;
- Responsible, observant, understand the role and place of support team in the company structure (or be willing to learn this);
- Smart, curious, willing to know something new, to get to the bottom of everything;
- Must be able to see the structure of everything and know how to plan action on every level of any structure (it’s needed for writing tasks and creating a plan for investigation);
- Be willing to work and be a team player;
- Must understand that this is the first line in communication with clients, that it has a lot of stress, situations; with unhappy clients, routing work but still love it;
- Have a great people person attitude and passion to learn new technologies.


Job requirements: high-speed internet (at least 50 Mbps upload and download speeds), a headset (headphones, a microphone) and a camera to support the video calls capability.


Our schedule is:
Monday - Friday Normal working hours will be 9 hours shift between 8am to 8pm EST (with 1 hour break)
Working hours during training period – 9am to 6pm EST (with 1 hour break)

About Webxloo

We bring together the best dedicated web and mobile developers, managers, designers, marketers and specialists who can help to outsource the project for you to get a high quality product. We have all the expertise you need to produce proficient, dependable, and scalable web or mobile applications, design and marketing services.

Company website:
https://xloo.com/