Tech Support Engineer (B2+ English language) (offline) $1000-1400

WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a responsible Tech Support Engineer with English knowledge on our customer`s project.

The project is the USA company that designs, engineers, and manufactures own transmitters and firmware. This helps ensure seamless system functionality with zero dependency on third party manufacturers.

Requirements:

- STRONG understanding of how internet flows, able to at least explain (in very basic terms) how a network works;
- Being able to deduce via troubleshooting or questioning if the customer’s internet is having problems in order for our devices to get connected;
- STRONG understanding of how WiFi works;
- Knowing the difference between 2.4ghz and 5ghz bands;
- Ability to ask line of questions to determine if WiFi issues at the customer’s location is disrupting our nodes.
- Proficiency fluency and functional literacy in English.

Responsibilities:
- Assist customers to configure their devices over the phone or by email;
- Assist resolve devices issues with connectivity to wifi or cellular gateway;
- Provide assistant on how to questions.

Conditions of work:
Mon-Fr-16:00—00:00.

We offer:
- Comfortable and quiet workplace;
- Competitive salary, fixed in US dollars;
- International client cooperation;
- Friendly staff and corporate events;
- Fruit days in the office;
- Stable environment and career development opportunity;
- Social package, paid 18 working days vacation and sick days.

About WOW 24-7

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.

Company website:
https://wow24-7.io/

DOU company page:
https://jobs.dou.ua/companies/wow-247/