Senior Customer Support Engineer (offline) $2000-5500

Why you should join us
• Autonomy: Fully remote team with great dynamics. We won't micro-manage you.
• Experienced team: We've done this before. We have people onboard from blockchain companies like the Ethereum Foundation, Status, Infura, and ConsenSys.
• Lean (Kanban) methodology: We focus on people and getting things done.
• Novel work: Be part of the blockchain movement instead of building yet another CRUD app.
• Ownership: As a small team, we have a lot to build. You'll work side-by-side with other smart people and feel proud of what you create.
• Highly technical company: We're a small company with engineering at our core. You won't have to have frustrating conversations with non-technical people.
Role and responsibilities:
• Building customer-oriented Support service from a scratch
• Replying to emails and chat messages from customers in English timely and accurate way
• Identifying customer's challenges and explaining how settings, steps order, features can help
• Analyzing customers issues and reporting bugs if needed
• Sharing customer feedback and feature requests with the team
• Learning the latest product features and explaining them to customers
• Writing tutorials and guides for our users (like HowTo, FAQ, etc)
• Helping in manual regression testing
• Helping in hiring, onboarding and mentoring new team members
Requirements and skills
Our ideal candidate is an experienced Support Engineer with crypto experience,
Specifically, we are looking for:
• 2+ years of experience manual testing for backend applications
• Excellent written and verbal communication skills (in English)
• Understanding basic principles of HTTP, RPC
• Experience in troubleshooting JSON Requests, REST APIs
• Tech eager, learning new tools
• Problem-solving skills with attention to details
• Empathy as a skill. Ability express empathy while providing customer support in day to day activities
• Experience with setting up customer support service solutions (for example, Service Desk, ZenDesk, etc )

About Gateway.FM

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