NOC Engineer (offline)

Now we are looking for a responsible NOC Engineer with English knowledge on our customer`s project - USA company that designs, engineers, and manufactures own transmitters and firmware.

WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a responsible NOC Engineer with English knowledge on our customer`s project.

The project is the USA company that designs, engineers, and manufactures own transmitters and firmware. This helps ensure seamless system functionality with zero dependency on third party manufacturers.

Requirements:

STRONG understanding of how internet flows, able to at least explain (in very basic terms) how a network works;
Being able to deduce via troubleshooting or questioning if the customer’s internet is having problems in order for our devices to get connected;
STRONG understanding of how WiFi works;
Knowing the difference between 2.4ghz and 5ghz bands;
Ability to ask line of questions to determine if WiFi issues at the customer’s location is disrupting our nodes.
Proficiency fluency and functional literacy in English.

Responsibilities:
Assist customers to configure their devices over the phone or by email;
Assist resolve devices issues with connectivity to wifi or cellular gateway;
Provide assistant on how to questions.

Conditions of work:
Mon-Fr-16:00—00:00.

We offer:
Comfortable and quiet workplace;
Competitive salary, fixed in US dollars;
International client cooperation;
Friendly staff and corporate events;
Fruit days in the office;
Stable environment and career development opportunity;
Social package, paid 18 working days vacation and sick days.

About Wow 24-7

Gi Group is one of the world’s leading companies providing services for the development of the labour market. The group is active in the fields of temporary and permanent staffing, advanced outsourcing, search and selection, training, outplacement, HR consulting, as well as in a variety of complementary activities.

Company website:
gigroup.com