Call Center Sales Agent (offline) $1000-6000

Thank you for your interest in Dental Hi-Tech Management!

We are leaders in providing information technology innovations, design, solutions, and support to dental, medical, and other practices for over 16 years! We serve the tri-state/NYC metropolitan area which represents the busiest and most office-dense market on the East coast and as such, we are growing larger every day. We are seeking a new, dedicated sales professional to fulfill our unique needs to continue growing our business and continue to outshine the competition. If you have a will to succeed, a competitive spirit, a desire to grow personally and financially, and - most importantly - a passion for technology and sales, then this is the right opportunity for you.

As our Sales Agent you will be responsible for many tasks including but not limited to:

1. Lead Generation. You will generate leads using our direct marketing strategies producing warm leads to follow up on and cold calling during your spare time. We expect your time will be used efficiently and your opportunities for growth and income will only be limited by your confidence, as well as your ability to help others believe that we understand their needs and have the solution to their problem.

2. Determining the needs of a potential client. Are they existing clients or are they a new client? Are they looking for a support contract or maybe they need some new hardware? If a new client is calling, you will gather information about them and their needs and determine what problems they need solved and start generating sales tasks. After the sales task is fully understood and executed you will follow up with the client encouraging them to join our family with a support agreement. If an existing client is calling, find out what they need and provide them with some solutions. No matter what kind of client you are working with - you will have a full technical team to work with to ensure the solutions you are selling are the ones the client will need to be successful.

3. Following up on estimates and subscriptions. The clients have a need, we have a solution, let's keep them on the same page! You will have access to the estimates queue and will have the opportunity to close a number of estimates in the system. Sometimes they will be small, but sometimes they will be substantial and the compensation will reflect accordingly! Keep the client interested and thinking about what we can do for them and follow-up accordingly.

If you believe that you have the organization, computer skills, confidence, drive and dedication to make our company’s dream come true, then we want to hear from you because we are going to share that success with the best of the best. Good luck and thank you for your time!

Required Qualifications:

- Strong spoken and written English language skills.
- Previous technology sales or call center experience is a must.
- Good data entry and organizational skills.
- Familiarity with commercial information technology or medical office IT is a must.
- A university degree is preferred.

About RealVirtualTeam

Real Virtual Team is a company that provides dental offices in the US with remote assistants from Belarus, Ukraine, and other CIS countries.

The services we offer include:

#1 Outgoing Calls
Confirmation of appointments
COVID-19 pre-screening
Patient information update (address, phone, email, insurance)
Rescheduling
Reminders
Getting feedback the next day after the appointment to see what can be improved

#2 Incoming Calls
Scheduling appointments
Taking messages for staff members
Rescheduling
Patient information update (address, phone, email, insurance)
COVID-19 screening

#3 VOI
Calling insurance companies to get a verification of insurance
Full VOI once a year
VOI every 6 months to confirm the same plan is active & amount used to date

#4 Reactivation of Hygiene
Scheduling hygiene appointments for those who were seen most recently to make the next appointment
Scheduling hygiene appointments for those who are 6 months overdue
Scheduling hygiene appointments for those who are 9/12/18 months overdue
Sending a scripted letter after 3 phone calls

#5 Reactivation of Treatment
Up to 3 calls to discuss the treatment needed
Following up with a letter from the practice
Scheduling treatment appointments for those who are scheduled for a consultation/hygiene visit

#6 Insurance Aging and Insurance Pre-Authorization
Calling on all aging claims not paid by the insurance companies
Calling on all pre-treatments sent to the insurance
Sending a list of pre-authorization to the insurance coordinator

#7 Accounts Receivable
Following up on unpaid balance in the patient’s ledger
Mailing a bill to the patients
Calling patients to advise a bill was mailed to them
E-mailing a bill to the patients

All of the remote employees at Real Virtual Team are trained by dental office managers with over 25 years of experience in the New York City area. They are trained in different situations, industry-specific language, and proper mannerisms one would expect of the highest grade office staff.

Company website:
https://www.realvirtualteam.com