Application Support Engineer I (offline)

What we value
• Intelligent individuals looking to apply themselves creatively
• People who are comfortable speaking up, sharing ideas and driving change
• Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
• Energetic and passionate teammates looking for more than just a job to pay the bills
• Hard-working individuals who habitually do more than asked

Requirements
• A degree from a leading four year university
• Well-rounded personality
• Excellent problem-solving abilities
• Someone who thrives in a team environment
• Ability to manage competing priorities
• Enthusiasm for technology and finance

Nice to have:
• Intermediate SQL Server T-SQL skills and database administration experience
• Dynamics NAV
• Microsoft CRM
• Business Intelligence solutions
• Fund and Corporate Accounting terminology
• Front End Microsoft Sharepoint Portal knowledge
• Experience with Salesforce Lightning and JIRA ticketing systems

Responsibilities
• Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
• Collaborates with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance our product and services
• Regularly performs triage and can quickly troubleshoot and resolve problems for any client.
•Has soft skills and can engage in a polite, professional, and timely manner with our clients to explain in-depth issues and resolutions.
•Work on shifts or on-call might be required to cover support of our US customers

What We Offer
• 32 days Paid time off (PTO)
• 10 days Documented Sick Leave
• 5 days Undocumented Sick Leave
• 5 days Bereavement Leave
• 1 day Volunteer Day
• PE accountant support
• Parental Program
• Medical and Life Insurance
• Personal consultation (Psychologist, financier, lawyer)
• Daily practice of English
• English Language Shсool
• Udemy Corporate University
• Certification reimbursement
• Charity Matching Program
• Sport (yoga/pilates)
• Hobby clubs
• Corporate events and Teambuildings

EEOC Statement
Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives — we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.

About Allvue Systems

Allvue Systems is a leading provider of investment management solutions for fund managers, investors, and administrators in the alternative investments industry. We offer innovative, configurable investment software that eliminates the barriers between systems, information, and people, optimizing decision making and streamlining processes to meet investor needs across private debt, private equity, and other alternative asset classes. Allvue was established in 2019 through the merger of Black Mountain Systems and AltaReturn, and currently manages over $2.5 trillion in assets on its platform. The company is based in Miami, FL with locations throughout North America and Europe.

Company website:
https://www.allvuesystems.com/

DOU company page:
https://jobs.dou.ua/companies/allvue/