Service Desk Engineer (offline)

About us:
Materialise is a dynamic international high-tech company, founded in 1990 and headquartered in Belgium, with over 1,800 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D Printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an interesting environment surrounded by people passionate about their work.

Responsibilities:
• Support Global IT services on the level of 1st line of support;
• Responsible for managing SD queue (HEAT);
• Providing accesses to business applications;
• Limited functional support (application);
• Incident management;
• Service request management;
• Preparing manuals and filling the knowledge base.

Requirements:
• 1+ years of experience in technical support;
• Knowledge of business application;
• Knowledge of ITSM tools for registration tickets;
• Basics of ITIL;
• Knowledge of Microsoft applications;
• Experience in support teams;
• English: Upper – intermediate;
• Good communication skills;
• Customer-oriented and team player.

Nice to have:
• Preferred education field: Computer Science.

We offer:
• Build local & international career;
• Contribute to the full cycle of product development;
• Be a part of future technologies;
• Use the Learning and development system;
• Learn & use English.

About Materialise

When Materialise was founded in 1990, our goal was to enable new uses for the extraordinary potential that 3D printing offers. Since then, we have leveraged our experience to create a range of software solutions and 3D printing services, which together form a backbone for the 3D printing industry.

Our open and flexible platforms enable players in industries such as healthcare, automotive, aerospace, art and design, and consumer goods, to build innovative 3D printing applications that make the world a better and healthier place.

Headquartered in Belgium, with branches worldwide, Materialise has combined the largest group of software developers in the industry with one of the largest 3D printing facilities in the world.

Ultimately, we empower our customers to transition towards a digital manufacturing process and to launch innovations that have the potential to forever change the faces of their industries.

And that’s what keeps us pioneering. That’s why we continue to encourage, inspire, and co-create for a better and healthier world.

Company website:
https://www.materialise.com/

DOU company page:
https://jobs.dou.ua/companies/materialise/