Account Manager (Key Account Manager) (offline)

Requirements:
- Fluent English (at least C1);
- Excellent communication skills - we work as a team, so being a lone wolf will work against you;
- Excellent strategic thinking or problem-solving skills;
- Attentive Listening, ability to empathize, and emotional intelligence;
- Attention to detail and organizational skills;
- Ability to multitask, self-manage, and prioritize (you will be working on multiple accounts at once);
- Ability to negotiate and work towards a win-win outcome;
- Previous experience in account management, sales, or customer service;
- Previous experience in working with foreign clients or in foreign markets;
- Flexibility, out-of-the-box thinking, ability to accept and apply feedback, and perseverance.

Responsibilities:
- Manage a portfolio of client accounts and monitor the on-going activities related to them;
- Conducting meetings with the clients as well as informing them about the current work status of their projects;
- Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients;
- Lead and participate in briefings and brainstorms the team gathering an audience and informational inputs required from Sales and the Client;
- Effectively balance multiple projects, deadlines and deliverables in a fast-paced environment;
- Actively communicate project status and roadblocks to the Team and the Client;
- Play a leading role in troubleshooting campaign performance issues through data analysis and recommendations for improvement;
- Analyze campaign metrics and put together weekly and monthly reports.
- Escalate any client-related issues to the appropriate individuals to retain client accounts;
- Report on client portfolio performance on a weekly basis;
- Self-educate on important industry and business themes and topics for various clients;
- Maintain ongoing awareness of current trends and best practices, as well as a commitment to personal growth and development.

Will be a plus:
- Experience working in an agency environment (B2B is a bonus);
- Experience working in the marketing industry (agency experience preferred);
- LinkedIn user experience;
- Experience working in remote or international teams.

We offer:
- Great opportunities for personal and career growth;
- Performance-based monthly bonus plus base salary;
- Ability to implement your own initiatives within the company;
- Really challenging tasks;
- A friendly, yet professional team, full of interesting personalities whom it will be a pleasure to spend time with;
- Competitive salary with regular review;
- Comfortable office or ability to work remotely and with flexible schedules (as you wish);
- Corporate events, team building;
- Tea/coffee/cookies and other office bоnuses;
- 18 paid vacation days and 5 Sick-leave.

About Smart Tek Solutions, LLC

SmartTek Solutions is a community of specialists with common values, great ambitions, and respect for professionalism. Being passionate about technology, we provide high-quality software in the area of web and mobile development, AVR Development, Odoo ERP, Blockchain, Cyber Security, IoT, Cloud Solutions, and E-commerce. Our mission is to deliver intelligent solutions for businesses all over the world by joining talented people and leveraging cutting-edge technologies.

Founded in 2019, with over 190 professionals on board, Smart Tek maintains 3 locations in Ukraine with corporate headquarters in Lviv. Working remotely or from the office, our specialists know how to work harmoniously and efficiently.

We are focused on growth and creating an efficient work environment. That’s why our corporate culture is based on humanity and teamwork. Smart Tek provides all the conditions and benefits to keep our specialists growing and getting the best results.

Build your career with us!

Company website:
https://smarttek.solutions

DOU company page:
https://jobs.dou.ua/companies/smarttek/