Technical Writer (Product. Startup. Equity) (offline)

Requirements:

+ At least 3+ years of experience as a technical writer or in a similar role
+ Experience in creating, structuring, and proofreading technical documentation for Enterprise software (B2B)
+ Excellent writing and grammar skills in English (C1 written and spoken)
+ Ability to communicate effectively with engineering, product management, marketing, sales, customer success
+ Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
+ Experience working with web applications and understanding of technical topics, at least on a basic level
+ Ability to create technical documentation from scratch
+ Proven ability to handle multiple projects simultaneously, with a keen eye for details

As a plus:

+ Experience working with Jira, Confluence
+ Demonstrated proficiency in the English language (CAE/CPE or equivalent)

Responsibilities:

+ Write and edit technical customer-facing documents, including proposals, user guides and manuals, as well as internal project documentation
+ Define and execute a strategy for technical documentation
+ Continuously improve documentation processes and documentation structure
+ Work with Marketing to help form a consistent tone of voice & ensure it’s adhered to everywhere in the product
+ Work with product management to review and refine messaging for Shelf products
+ Gather feedback from the teams to improve technical documents
+ Provide relevant examples, illustrations, and related links to documentation
+ Participate in dev team meetings and planning sessions as part of the development cycle when needed
+ Take the initiative to find the information and subject matter experts to write technical documentation
+ Proofread and refine documents written by the dev team and PMs

We are offering an opportunity to help us continue to grow a world-class tech company and make a global impact in the way knowledge is shared. We are working with the latest technologies and have been incubated out of New York’s bustling technology scene.

+ Competitive salary & Stock Options in the company
+ Comfortable & modern office in the city center
+ Working with the latest technologies (stackshare.io/shelf/shelf)
+ Access to all courses on Udemy business account
+ Medical insurance
+ Unlimited paid vacation leaves and sick leaves
+ Challenging tasks from day 1
+ Awesome team with a diverse background

About Shelf

Shelf is a distributed software development company that applies technology to the problem of organizing knowledge for contact centers. By applying AI and data analysis, Shelf helps companies organize large quantities of unstructured knowledge regardless of its format, including text, audio, video, etc. Shelf’s approach to centralized knowledge ensures that the information customers get from agents or platforms is always consistent and accurate.

We believe our AI-led vision can empower the betterment of the workforce by solving massive training and knowledge gaps in the modern economy. It’s our mission to give new employees access to the knowledge of a veteran on Day 1, reducing stress and enabling success.

Team and roles:
We are building a team of individuals that are both strong team players and outstanding individual contributors. There’s no micromanagement — you will have all the trust and freedom as long as you do your job right. If you don’t know what commitment and dedication really mean and if you have concerns about whether you are a good fit, need not apply.

An ideal candidate should always be up for the challenge, ready to work hard and make a difference every day. You will be responsible for the success of our customers and, ultimately, the success of the company.

This is a unique opportunity to apply your skills and creativity to help a cutting-edge tech company expand globally.

Company website:
https://shelf.io/

DOU company page:
https://jobs.dou.ua/companies/shelf-io/