Customer Support (offline)

This person would be responsible for working with network carriers, assessing technical challenges, and performing basic troubleshooting.
If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits, and the opportunity to grow your career, apply now!

What you will do
- Answering 20 - 30 calls per day
- Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
- Completing customer submitted tickets in a timely manner in our cloud-based mobility software
- Personal ownership of calls from start to resolution
- Contribute positively to company goals by meeting and exceeding department timelines, Hitting measurable metrics set in KPIs:
- Ticket count
- Call Grades
- SLA· Personal· Company· Working RateNon bonus KPIs· ASA· Abandoned Calls· Ticket distribution·
- Same Day Call Out RateActing with a consultative approach towards end-users and network carriers
- Completing side-work and training programs and providing accurate feedback ensure customer satisfaction and provide professional customer support.

What you should have
- English -fluent required
- Must be confident on the phone and maintain a positive attitude with clients and co-workers.
- Must have at least 1 year of customer service experience in an interactive and fast-paced environment.
- Call center experience is a bonus!
- Great communication skills
- Eager to help solve problems
- Organized and punctual in all tasks
- Moderate computer skills and typing abilityInterest in technology and mobility - cell-phones, tablets, and computers


What we offer:

🧘 Company mission, values, atmosphere and teamwork based on trust!
🔝 Multinational environment!
🏄🏻‍♂️ Opportunities for professional development and personal growth!
🎓 learning and development activities, mentoring and coaching!
💵 Fair compensation and benefits included!
👌🏻 Hybrid high-tech office and possibility to work entirely remotely!
🎉Team buildings and sport activities!

About brightfin

Work as freelancer

Company website:
https://www.linkedin.com/in/olha-pasichna-757b95142/