Customer Success Manager (offline)

So if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, ambitious goals, and opportunities for development, join us to drive the HR industry together!

Now our team is looking for a Customer Success Manager with 1,5+ years of experience in SaaS (IT) projects. The ideal candidate is a team player who is ready to make the role their own and help shape easily our customers' journey to PeopleForce software.

Responsibilities:
- Develop deep knowledge of the PeopleForce software;
- Communicate with our customers to effectively resolve issues including implementations/onboarding, technical support, and general account management;
- Provide quick response to the customers;
- Communicate thoughtful, customized solutions that help customers;
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes;
- Adapt quickly to changing priorities and customer needs;
- Have a clear, professional, and informative communication style;

Requirements:
- Relevant experience working in support area 1,5+ years (SaaS, IT projects);
- You love helping customers, have impeccable chats presence and professional manners with positive energy and a relentless work ethic;
- You are self-motivated & eager to learn;
- Personal qualities: a team player, stress resistance, ability to work in a high-paced environment;
- Strong communication & negotiation skills to influence internal stakeholders, patience, and politeness;
- English — Intermediate or higher (verbal and written);
- Will be plus knowing ClickUp;

What do we offer?
- Work in a young, modern team of professionals in an international company;
- Ample opportunities for professional growth;
- Office located in central Kyiv;
- Remote or partly remote job;
- Fixed work schedule from 10:00 till 18:00 (Mon-Fr);
- Coffee & biscuits, fruits, etc to make you feel comfortable in our office;
- Annual leave (20 working days), Sick leave (10 working days);
- The practice of English (regular communication with the top management of the company in English)
- Ample opportunities for professional growth;

If this sounds like something you would like to be part of, we'd love for you to apply!
Join our team and be part of the ambitious journey!

About PeopleForce

PeopleForce is the best All-In-One HR software to manage your workforce. From recruitment, onboarding, or time tracking, we create and provide first-rate HR software for companies. PeopleForce helps thousands of businesses, from startups to large enterprises build a high-performance culture.

We want PeopleForce to show a unique face to the world. And if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, smart colleagues, and opportunities for development, come grow with us!

We designed PeopleForce to be easy to implement, and have powerful features, yet flexible enough that it can be tailored to specific customers’ business processes.
Our product consists of six modules:
- PeopleHR
- PeopleRecruit
- PeopleTime
- PeoplePulse
- PeoplePerform
- PeopleDesk
Each one of them can work exclusively or be combined with the others.

Company website:
https://peopleforce.io/